IT Support Desk Analyst

6 months ago

Oshawa, Canada Durham College Full time

**About Durham College**:
Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.

Our modern campuses in Oshawa and Whitby offer 145 programs - including six honours bachelor’s degrees and 11 apprenticeship programs - to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.

A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA’s Top 100 employers and one of Canada’s Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times.

DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

**DUTIES AND RESPONSIBILITIES**:
A key initiative is to ensure that service levels are met when responding to and resolving assigned calls, targeting 80% of all calls being resolved on the first contact with customer. This requires coordination and communication between clients, 2nd and 3rd level IT support, as well as 3rd party vendors if necessary.

**1st Level Technical Support and Service**:

- Provide critical system monitoring and first line support for the Durham College (DC) and Ontario Tech (OT) user community, providing thorough and concise technical support with immediate resolution where possible to clients.
- Provide escalation for all calls to their respective support analysts via call ticketing system and phone.
- Support mobile computing technology, including Wireless, smartphones, Windows & Apple/MAC laptops.

**Trouble Ticket Management**:

- Required to log all service and problem requests in the call logging system with the appropriate technical analysis as per departmental procedures.
- Review trouble tickets and report on trends to 2nd or 3rd level or management teams.

**General Duties**:

- Required to perform a range of general duties in the technical area as required from time to time, such as laptop distribution, administration of technical student information, asset tracking and logging etc.
- Adheres to and effectively communicate established process & procedures to clients when necessary.
- Required to work off hours when necessary to address issues, problems, or projects. May be required to be on call, work rotating shifts and work overtime when necessary.
- Required to document technical information, notes, user guides for internal or customer use if required.
- May be required to provide assistance with Active Directory & Exchange administrative tasks.

**Technology Research**:
**Meetings**:

- Attend IT related meetings to understand user needs and all departmental.

**Cross Training**:

- Deliver cross training to other technical staff when required.

**QUALIFICATIONS**:

- A minimum of a 3-year diploma or degree is required in Information Technology or Business Administration.
- A+ Certification is required.
- A Minimum of five years related work experience in Information Technology and dealing with the public.
- A minimum of two years 1st level support in a network environment.
- Well-developed problem-solving skills in order to identify problems determine possible solutions and select the appropriate action.
- Able to cope under high pressure and constant changes in priorities.
- Excellent interpersonal skills and proven ability to work well with users.
- Strong critical thinking, analytical, organizational and decision-making skills.
- Familiarity with Banner, MyDC, MYOntariotech would be an asset.

**Required Skills**:
Payband: H; Starting Rate: $35.06 hourly; Four Year Rate: $40.71 hourly

Required Experience

35 hours per week (1) one hour lunch; Mon - Fri (shifts between 7:30am - 11:00pm). Weekends (shifts between 9:00am - 4:00pm). Shifts will be scheduled in accordance with these hours.

  • Service Desk Analyst I

    6 months ago

    Oshawa, Canada Lakeridge Health Full time

    **Service Desk Analyst I** IT Service Desk & Tech Support Information Technology Temporary Full Time Days, Evenings, Weekends - 8 Hour Shifts (Subject to Change) Lakeridge Health Oshawa Salary - $27.300 - $37.130 per hour - File Number:_ 2400000691 POSITION DESCRIPTION: Reporting to the Manager of I.T. Operations, the I.T. Service Desk Analyst (SDA)...

  • IT Support Desk Analyst

    6 months ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...

  • IT Support Desk Analyst

    6 months ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the...

  • Support Desk Analyst

    6 months ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...

  • IT Support Desk Analyst

    6 months ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the...

  • Work Coordinator and Operations Analyst

    3 months ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the...

  • Front Desk Coordinator

    2 months ago

    Oshawa, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a highly organized and detail-oriented Front Desk Coordinator to provide exceptional support to our clients in Oshawa, Canada. As a key member of our team, you will be responsible for managing incoming calls, scheduling appointments, and performing general administrative tasks to ensure smooth office operations.Key Responsibilities:Manage...

  • Application Support Analyst

    6 months ago

    Oshawa, Canada CM2 Solutions Inc. Full time

    cm2.ca **Role Title**: Application & Data Support Analyst - Remote position, may require visits to GM’s HQ **Division**: CM2 Solutions Inc. at General Motors Canada Company **Overview of the Team**: CM2 supports Marketing, PR, Digital and Customer Relationship Management (CRM) activities at General Motors Canada Company. CM2 is based at GM's Canadian...

  • Front Desk Coordinator

    2 weeks ago

    Oshawa, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    In beBee Professionals, we are seeking a skilled Front Desk Coordinator to provide exceptional customer service and administrative support in Oshawa, Canada. As the first point of contact, you will play a crucial role in ensuring a positive experience for our clients.Job SummaryThe successful candidate will possess excellent communication skills, a warm and...

  • Staff, Front Desk

    3 months ago

    Oshawa, Canada FirstService Residential Full time

    As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing, detail-oriented and has great communication skills while having excellent organizational skills. **Shift Schedule**: Monday/Wednesday/Thursday 11pm-7am & Tuesday...

  • Learning and Development Analyst

    2 months ago

    Oshawa, Canada Durham Children's Aid Society Full time

    Non-Union position Salary $67,835.84 - $87,330.32 Position Summary The Learning and Development Analyst is responsible for the coordination and monitoring of training and learning opportunities for employees. Through education and monitoring, the Analyst must ensure the Agency training program is in compliance with provincial and other legislative...

  • Front Desk Receptionist

    3 weeks ago

    Oshawa, Canada Bond Health & Wellness Oshawa Full time

    **About us** At Bond Health & Wellness, we are committed to guiding our clients through their recovery journey with compassion and professionalism. We offer a range of services including Chiropractic, Physiotherapy, Acupuncture, and Registered Massage Therapy. We are looking for a dynamic and personable individual to join our team as a Front Desk...

  • Front Desk Receptionist

    1 month ago

    Oshawa, Canada Bond Health & Wellness Oshawa Full time

    **About us** At Bond Health & Wellness, we are committed to guiding our clients through their recovery journey with compassion and professionalism. We offer a range of services including Chiropractic, Physiotherapy, Acupuncture, and Registered Massage Therapy. We are looking for a dynamic and personable individual to join our team as a Front Desk...

  • Technical Support Specialist

    6 months ago

    Oshawa, Canada Lakeridge Health Full time

    **Technical Support Specialist** Technical Support Specialist Information Technology - IT Service Desk & Tech Support Regular Full Time Days, Evenings, Nights, On-call - 8 Hour Shifts (Subject to Change) Lakeridge Health Oshawa Salary $32.760 - $44.160 per hour 2400000383 Description: Duties/Responsibilities: " Communicate through the ticketing system with...

  • Executive Support Specialist

    4 weeks ago

    Oshawa, Ontario, Canada Xpert IT Solutions Inc. Full time

    Job SummaryXpert IT Solutions Inc. is seeking an Executive Support Specialist to join our team. The successful candidate will be responsible for providing administrative support to senior executives, ensuring seamless day-to-day operations and contributing to the overall success of the company.

  • Office Clerk, Administrative Support

    8 months ago

    Oshawa, Canada Auxilium Health Full time

    Salary: ***: This position is critical to the administrative support to the Patient Support Program department. The incumbent is to assist the department, including but not limited to, field case managers and program case managers. **GENERAL RESPONSIBILITIES & ESSENTIAL FUNCTIONS**: - Performing data validation and entry for received patient documents...

  • Office Clerk, Administrative Support

    6 months ago

    Oshawa, Canada Auxilium Health Full time

    : This position is critical to the administrative support to the Patient Support Program department. The incumbent is to assist the department, including but not limited to, field case managers and program case managers. GENERAL RESPONSIBILITIES & ESSENTIAL FUNCTIONS: - Performing data validation and entry for received patient documents pertinent to...

  • Office Clerk Administration Support

    1 week ago

    Oshawa, Canada Auxilium Health Full time

    **JOB TITLE** : Office Clerk, Administrative Support **COMPANY**: Auxilium Health **EMPLOYMENT TYPE** **:Permanent, Full-time **LOCATION** **:Oshawa **HOURS**:37.5 hours per week, Monday to Friday, 9:00am-5:00pm*** **DEPARTMENT** : Patient Support Programs **REPORTING TO** : Manager, Patient Support Programs **JOB TYPE**: Hybrid working model ***: **GENERAL...

  • Av/it Support Specialist

    6 months ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...

  • Administrative Support Professional

    4 weeks ago

    Oshawa, Ontario, Canada Xpert IT Solutions Inc. Full time

    Job DescriptionXpert IT Solutions Inc. is seeking an Administrative Support Professional to join our team.Key Responsibilities:Coordinate seminars, conferences, and other events.Distribute mail and other materials as needed.Supervise and train other workers.Record minutes of meetings, seminars, and conferences.Establish office procedures and...