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Enrollment Support Analyst, Imits

4 months ago

Vancouver, Canada PHSA Full time

**Enrollment Support Analyst, IMITS**

PHSA Corporate

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

**What you’ll do**
- Processes and initiates Clinical Application security access requests for user access including creating user accounts, logins and passwords, and de-provisioning within established customer service procedures, standards and documented processes to correctly link or remove user accounts across HA’s including MoH databases by following and entering predefined commands, using provided and customized tools to run predefined scripts which includes bulk loads utilizing intermediate excel skills and automated excel macros. Refers problems and seeks direction from Senior Enrollment Support Analyst as required.
- Reviews and troubleshoots access issues by methods such as looking for and investigating errors, data quality and access issues; following up with user for more information, investigating to identify true access and provisioning issues, working with the various internal and external stakeholders (including across VCH, PHC & PHSA); taking corrective action for data quality and provisioning issues as required, and referring unresolved problems or issues to the appropriate level/team for follow-up and resolution. Informs and liaises with other departments regarding errors so additional corrective actions can be taken to fully fix the problem. For urgent after hours issues is on call as assigned and is remotely investigating, troubleshooting, correcting and referring issues as appropriate.
- Documents own work and actions taken, updates assigned ticket information with client provided information, maintains accurate team records, and updates information related to workflows in accordance with standard operating procedures. Provides input into the development of procedures as requested. Creates and updates documentation to internal websites and SharePoint sites.
- Supports privacy breach investigations by methods such as locating Manager’s request for access, signed Terms of Use form, and validating the role-based access was granted.
- Maintains statistics and other departmental information; reviews team audit logs and corrects errors, checks and enters data into a computer database or spreadsheet, generates a variety of statistical reports and prepares standardized summary reports, selects and compiles data, makes arithmetic calculations, edits data and distributes accordingly. Maintains standard team procedures such as updating communication scripts and how to complete routine service requests.
- Actively participates in continuous quality and process improvement activities by reviewing job workflow, reporting system issues and errors, and providing input/feedback to the Manager or designate such as identifying roadblocks and inefficiencies, and proposing possible solutions.
- Performs work utilising intermediate MS Excel and MS Access knowledge by uploading and retrieving information from the database. Participates in the planning and deployment of system updates and upgrades. Performs system testing as needed by running testing scripts, recognizing bugs in the system and providing feedback on system errors.
- Attends team meetings, participates in team discussions and projects, and provides input and feedback on service support procedures.
- Types and maintains a variety of technical and non-technical materials such as correspondence, memos, reports, forms, and spreadsheets using word-processing and spreadsheet software packages.
- Assigns work tasks to designated staff and provides related training and orientation.
- Performs other related duties as assigned.

**What you bring**

**Qualifications**:

- Grade 12, graduation from a recognized two (2) year computer systems technology diploma program, and two (2) years’ recent related experience, or an equivalent combination of education, training and experience.
- May be required to travel and/or participate in an on-call rotation.

Skills & Knowledge
- Ability to type.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to perform the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Colu