Workforce Planning Analyst

3 weeks ago


Cambridge, Canada Reliance Home Comfort Full time

**Hours**: Full time, 40 hours/week, 8 hour shifts anywhere from 7 a.m. to 12:30 a.m
LEARN, DEVELOP AND GROW - WITH RELIANCE
By joining Reliance as a Dispatcher - Workforce Planner, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.
What will you do?
This role is accountable for the daily planning and efficient management of HVAC technicians and installer resources. Through regular communication with operational team members and the planning system, you will ensure a balanced, safe, and cost-effective capacity plan to meet Branch and Technician targets.
- Monitor reports on daily and future capacity and communicate with branch management
- Proactively identify short, medium, and long-term capacity support through internal staffing and contractors, identifying solutions when resources do not match demand
- Follow up with technicians in the field to ensure we deliver service at the time originally promised to the customer
- Continuously review and analyze real time environmental impacts (weather, sickness, road closures, etc.) happening in our various geographies and adjusting accordingly
- Manage workload between in house technicians and external contractors to meet customer demand at the best cost
- Identify scheduling issues and prepare solutions to meet customers’ needs
- Identify process improvements to enhance our service offering to our customers
- Build and maintain strong working relationships with teams across the organization

What do we offer?
- A generous compensation plan consisting of base and bonuses
- A comprehensive benefits package and group savings plan
- Ongoing leadership, training, and support
- Cross-functional career opportunities
- Relocation opportunities
- Constant internal promotional opportunities
- Individualized career progression plans

What do you bring?
- Previous experience in a customer service environment (retail, hospitality etc.,)
- Experience in a dispatch or call center environment preferred but not required.
- Ability to thrive in a fast-paced environment.
- Ability to create and maintain strong relationships with all Team Members and customers.
- Strong multi-tasking and organizational skills.
- Excellent communication and interpersonal skills.

Please note that this position requires a Criminal Background Check and
Why Reliance?
Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America. Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.

Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work. Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures.


  • Financial Analyst

    4 weeks ago


    Cambridge, Canada ATS Automation Tooling Systems Full time

    **MAJOR DUTIES**: The Financial Analyst will have the opportunity to make a difference by using their skills and knowledge as a CPA to improve processes, remove waste, streamline, initiate cost savings, drive down working capital by propelling timely customer collections, oversee and monitor the sales invoicing process, prepare various month-close...


  • Cambridge, Canada ATS Automation Tooling Systems Inc. Full time

    Job Summary: The Business Enablement Analyst will play a pivotal role in drawing actionable insights from data. Responsibilities will focus on data architecture, reporting, analytics and process design in collaboration with functional leaders, IT and external vendors. Specific Responsibilities - Build reports/dashboards to address ad hoc business...

  • Pricing Analyst

    4 weeks ago


    Cambridge, Canada Challenger Motor Freight Inc. Full time

    **Envision**: Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to...


  • Cambridge, Canada CMS Montera Full time

    **Application Support Analyst** CMS Montera is looking for an **Application Support** **Analyst t**o join our dynamic and fast-growing professional team in our Cambridge, ON office. This full-time position will play a key role in the current and future implementations, data integration and maintenance of our CMS RoadRunner Software, used by companies around...

  • Outsourcing Analyst

    1 month ago


    Cambridge, Canada Accucam Machining Inc. Full time

    **GENERAL SUMMARY** The Outsourcing Analyst is responsible to ensure products are delivered to warehouses in a timely manner to support customer orders. This position will report to the CSL Supervisor as part of the Operations Team at EQI. To be successful, a high level of coordination will be required across the organization, particularly with EQI’s...


  • Cambridge, Canada BWX Technologies, Inc. Full time

    Job Description/Duties: Job Summary: Responsabilities Summary Description of Job: Stress Analyst, Engineer (Nuclear Industry) Date: May 11, 2024 Location: Cambridge, ON, CA Company: BWX Technologies We are recruiting Junior to Intermediate level Stress Analyst, Engineers (Nuclear Industry) for our facility in Cambridge, Ontario....


  • Cambridge, Canada Waterloo Regional Police Service Full time

    **Data Analyst, Equity, Diversity and Inclusion** **Waterloo Regional Police Service** Status: Full-time, Permanent Location: Cambridge, ON Working Conditions: Option to have a flexible working arrangement, hybrid - 2 days work from home Education Level: University Degree in social sciences, mathematics, statistic, and/or a related field is required. A...

  • Business Analyst

    4 weeks ago


    Cambridge, Canada Lone Wolf Real Estate Technologies Inc Full time

    Gather requirements from both internal and external subject matter experts Document business rules and use cases Collaborate to define segmentation of scope to ensure design requirements and technical specifications are outlined Prioritize initiatives based on business needs and requirements Lead Sprint Planning and Refinement sessions Interface...


  • Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 2225 Eagle Street North, Cambridge, Ontario** **Salary...

  • Financial Analyst

    1 month ago


    Cambridge, Canada BWX Technologies Full time

    We have an opportunity for a Financial Analyst at our Cambridge, Ontario location. **JOB PURPOSE** Monitor all financial aspects of contracts which include project setup, budget changes and revenue recognition. Prepare and issue sales invoice to customer and follow up on accounts receivables. Accounting for F/X forward contracts as it relates to the...


  • Cambridge, Canada Lone Wolf Real Estate Technologies Inc Full time

    Gather requirements from subject matter experts to create reports needed for all Operations departments Work with department leaders to identify opportunities for improvement Create and maintain regular reporting, weekly, monthly and quarterly for business needs Organize and provide data in formats that are usable for teams and leaders to effect...


  • Cambridge, Canada BWX Technologies Full time

    BWXT Canada Ltd. (BWXT Canada) has over 60 years of expertise and experience in the design, manufacturing, commissioning and service of nuclear power generation equipment. This includes steam generators, nuclear fuel and fuel components, critical plant components, parts and related plant services. BWXT Canada’s sister company, BWXT Medical Ltd. (BWXT...


  • Cambridge, Canada BWX Technologies Full time

    BWXT Canada Ltd. (BWXT Canada) has over 60 years of expertise and experience in the design, manufacturing, commissioning and service of nuclear power generation equipment. This includes steam generators, nuclear fuel and fuel components, critical plant components, parts and related plant services. BWXT Canada’s sister company, BWXT Medical Ltd. (BWXT...


  • Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location**: 401 Auto Cambridge** **Hours**: Monday - Friday |...

  • Financial Analyst

    1 month ago


    Cambridge, Canada Challenger Motor Freight Inc. Full time

    **Envision**: Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to...


  • Cambridge, Canada F12.NET Full time

    **Why F12?** Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will work hard with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees. We are doing...


  • Cambridge, Ontario, Canada ATS Automation Full time

    Summary:The Engineering Business Systems Analyst role is the primary liaison between the ATS global IT group and other ATS divisions / departments that utilize engineering information systems or data. In this role, the incumbent is responsible for providing operational support to engineering system users, participating in the planning, design, development...


  • Cambridge, Canada Randstad Canada Full time

    Our client in the Waterloo, ON region has partnered with Randstad Engineering in their search for an Estimator with Water & Sewer experience to join their growing team! This role will include estimating civil / municipal infrastructure projects as well as a mix of project coordination. This is a great opportunity for someone wanting to expand their skill set...

  • Estimator, Heavy Civil

    13 hours ago


    Cambridge, Canada Randstad Canada Full time

    Our client in the Waterloo region has partnered with Randstad Engineering in their search for an Estimator with Water and Sewer experience to join their growing team! This role will include estimating projects such a municipal construction, sewer and watermain installation, concrete works, earth moving and more. This is a great opportunity for someone...

  • Senior Estimator

    13 hours ago


    Cambridge, Canada Randstad Canada Full time

    Our client in the Waterloo, ON region has partnered with Randstad Engineering in their search for a Senior Estimator with Water & Sewer experience to join their growing team! This role will include estimating projects such a municipal construction, sewer and watermain installation, concrete works, earth moving and more. This is a great opportunity for...