Customer Experience Team Lead

2 weeks ago

Winnipeg, Canada Neo Financial Full time

At Neo, we’re disrupting the future of finance. What matters most to us is challenging the status quo and providing a better financial future for all Canadians. We’re working every day to reinvent the way Canadians spend, save, and grow their money - all together, in one place. We’re creating a seamless digital experience, with the modern-day features you’ve come to expect. Our products speak for themselves - the Neo card was voted the best cashback card in Canada and the Neo Money account was voted the best bank account in Canada.

Backed by world-class investors, we’ve raised $299M and are one of a few Canadian tech companies that have reached ‘unicorn’ status - valued at over $1B. Check out the full story here.

As the day-of leaders in our Experience team, our Customer Experience Team Leads gain exposure to all areas of the business including our products, our customers and, of course, our awesome employees who you will directly lead and mentor. Our Experience team is a group of high performers with a passion for creating and delivering exceptional experiences to Neo’s growing customer base. The team is filled with resourceful problem solvers who have a passion for creating a unique in-class experience at Neo every single day. If you’re someone who loves a dynamic, fast-paced environment and enjoys leading and guiding others, you’ll fit right in with us

**What you'll be doing**:

- Own, mentor and lead a highly motivated group of Customer Experience Specialists and create an environment where your team thrives and hits their potential
- Embrace and drive key changes and continuous improvement through adapting processes and tools as well as keeping your team aware and trained up on key changes
- Build open, honest and authentic relationships with your team and other leaders within the Experience team to drive success
- Be a champion and the voice of our customers by sharing feedback internally to drive a continuous improvement of our customer experience and products
- Support training and reporting to effectively run Neo's customer experience centre together

**Who we're looking for**:

- You have 3 or more years of experience in customer engagement/customer-facing roles and at least 1-year experience supervising or leading teams
- You believe in owning the moment and changing the experience that Canadians have come to accept from their bank
- If you’ve worked within a contact centre or in the financial industry, that’s a definite asset
- If you are bilingual that’s an asset
- You have exceptional written and verbal communication skills with an acute attention to detail
- You relate well to people from all backgrounds and foster a teamwork approach
- You’re organized and capable of prioritizing tasks in a dynamic work environment
- You demonstrate the ability to handle customer issues resourcefully and with compassion, polished communication and empath
- You take ownership of problems, are quick to say “I don’t know” and fast to work towards a solution
- You’re a pragmatic problem solver, always looking at what can be fixed today and what’s inside your control

At Neo, you’ll be working with industry-leading technology that changes the way we live and redefines Canada’s financial future. It’s a serious deal, and we’re building a high-performance, mission-driven, and fast-paced team that strives to make a difference in every Canadian's life. We value personal growth, autonomy, leadership at all levels, and the ability to learn quickly from mistakes. We’re a team: in it together, always. Join a world-class team building truly disruptive technology, right here in the Canadian prairies.

**Benefits of working at Neo**:
**Flexible Compensation Scenarios** - the ability to choose your base salary and equity combination

**Meaningful Equity** - employees are owners. When the company succeeds, you do too

**Extended Health Benefits** - comprehensive health and dental coverage that starts on day one

**Wellness Benefits** - complimentary access to Headspace and FitOn Pro subscriptions

**Paid Maternity & Parental Leave** - company top-up and 100% benefits coverage while you’re away

**Modern Office Space** - our newly renovated headquarters in Calgary and Winnipeg is prime for collaboration and innovation

**Learning Events**:

- all-company huddles, product demo days, guest speakers, and more

  • Team Lead, User Experience

    7 days ago

    Winnipeg, Canada Western Financial Group Full time

    **We are one of Canada’s Top Employer, Join Us** Are you an experienced Service Desk leader looking for your next great role? **Team Lead - User Experience** Reporting to the Manager, IT Service Delivery and Applications, the Team Lead - User Experience will be responsible for leading and facilitating the delivery of system implementation needs and/or...

  • Customer Experience Manager

    1 week ago

    Winnipeg, Canada Michaels of Canada, ULC. Full time

    Store - WINNIPEG-GARDEN CITY, MB We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping...

  • Team Lead

    4 weeks ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    **Job Description**: The Investment Operations team is responsible for all accounting and valuations for the Canada Life segregated funds and general account assets. The Team Lead will play a significant role in the daily fund valuation process. This position is responsible for providing oversight in our daily procedures and activities. In addition, the...

  • Team Lead

    1 week ago

    Winnipeg, Canada IntouchCX Full time

    About IntouchCX IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...

  • Customer Experience Manager

    4 weeks ago

    Winnipeg, Canada Westburne Full time

    **Westburne Electric**, a division of Rexel Canada Electrical Inc., is a leader in electrical product distribution, participating in the commercial, residential, industrial and institutional markets across Canada. We are currently looking for a self-motivated individual to become an integral part of our team at our **Winnipeg** location. If you want to work...

  • Customer Experience Manager

    7 days ago

    Winnipeg, Manitoba, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager - Airports, you will play an important leadership role in our...

  • Vice President of Customer Experience

    4 weeks ago

    Winnipeg, Canada Telpay Incorporated Full time

    At Telpay, we pride ourselves on revolutionizing the way businesses manage their financial transactions. As a leading provider of payment processing solutions, we are committed to delivering innovative, secure, and user-friendly services to our clients. With a focus on technological advancement and customer satisfaction, we strive to exceed expectations and...

  • Customer Experience Associate

    3 days ago

    Winnipeg, Canada TD Bank Full time

    402827BR Retail Banking - Customer Service Winnipeg, MB March 20, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    4 weeks ago

    Winnipeg, Canada TD Bank Full time

    413993BR Retail Banking - Customer Service Winnipeg, MB July 12, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    4 weeks ago

    Winnipeg, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    4 days ago

    Winnipeg, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    3 days ago

    Winnipeg, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    7 days ago

    Winnipeg, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Hiring for Team Lead Sales Hiring for Team Lead Sales

    4 weeks ago

    Winnipeg, MB, Canada PANDORA Full time

    Pandora Sales Lead A Pandora Sales Lead will be the ultimate Pandora fan. They will immerse themselves into the brand, culture and product, and take pride in providing every client with a world-class customer experience. opportunity to spend quality time on the sales floor, engage with customers, and sell side-by-side with the In partnership and with...

  • Retail Team Lead

    4 days ago

    Winnipeg, Canada Freedom mobile Full time

    **Company Description** At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians - we’re always on the lookout for go-getters that are committed to disrupt the status quo. Does that sound like you? We’d love to meet you. Be a Freedom Mobile Brand Ambassador - provide outstanding customer service,...

  • Retail Team Lead

    3 weeks ago

    Winnipeg, Canada Freedom mobile Full time

    Job DescriptionBe a Freedom Mobile Brand Ambassador – provide outstanding customer service, ensure an engaging and exciting workplace for yourself and your peers, and drive continuous sales results! We are looking for a highly motivated individual who shows strong abilities in multitasking, organization and time management that can:•Open and close the...

  • Retail Team Lead

    4 weeks ago

    Winnipeg, Canada Videotron Ltd Full time

    At Freedom , we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.Does that sound like you? We’d love to meet you.Job DescriptionBe a Freedom Mobile Brand Ambassador – provide outstanding customer service, ensure an...

  • Retail Team Lead

    4 weeks ago

    Winnipeg, Canada Videotron Ltd Full time

    At Freedom , we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.Does that sound like you? We’d love to meet you.Job DescriptionBe a Freedom Mobile Brand Ambassador – provide outstanding customer service, ensure an...

  • Retail Team Lead

    3 weeks ago

    Winnipeg, Canada Videotron Ltd Full time

    At Freedom , we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.Does that sound like you? We’d love to meet you.Job DescriptionBe a Freedom Mobile Brand Ambassador – provide outstanding customer service, ensure an...

  • Team Lead

    4 weeks ago

    Winnipeg, Manitoba, Canada CBI Health Group Full time

    Team Lead - Winnipeg (MB)CBI Health is Canada's leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous...