Training & Development Facilitator

2 months ago

Dawson Creek, Canada Lake View Credit Union Full time

**LEARNING & DEVELOPMENT FACILITATOR**

**(Full Time)**

**DAWSON CREEK BRANCH**

**Title** Learning & Development Facilitator

**Department **Human Resources

**Reports to **Human Resources Manager

**Salary **As per Collective Agreement

**Summary**

**Key Responsibilities**
- Develops, maintains, and facilitates training programs to support employee career growth and development, onboarding/new hire training, and training for new products/services/initiatives.
- Remains current in effective methods and various training tools used within the learning and development industry.
- Provides coaching tools and insights to staff & management.
- Subject matter expert & resource for programs, systems, and products used within the Credit Union (particularly DNA/ASAPP); ensures training, optimization and utilization.
- Coordinates and facilitates the delivery of employee development programs to all positions (virtually and in-person); this includes preparing and maintaining training materials and guides.
- Supports the development and promotion of the organization’s culture, mission, vision, and values through course facilitation.
- Maintains and develops content and training resources on our company drive
- Produces training related communications, deployed through multiple mediums.
- Acts as a resource to other staff & management.
- Partners with key business stakeholders to understand ongoing employee development needs.
- Measures and analyzes the effectiveness of training through ROI assessment.
- Measures and assesses the transfer of knowledge to participants.
- Reviews and evaluates training initiatives to ensure they are consistent with the direction of the organization.
- Conducts research to provide recommendations or identify trends which can be implemented in programs/initiatives.
- Supports the development, implementation, and maintenance of departmental initiatives/programs.
- Remains current on organizational practices, policies, procedures and legislative requirements; identifying areas requiring clarification or improvement and referring to management for further action.
- Builds collaborative working relationships with staff external to the department and external networks within area of specialization.
- Perform other duties as assigned to support LVCU

**REQUIRED KNOWLEDGE SKILL AND ABILITIES**
- Solid knowledge and understanding of DNA, financial products and services, industry best practices and the legal and regulatory environment within which the Credit Union operates (including knowledge of relevant legislation such as PCMLTFA, PIPA, FATCA, etc.)
- Exceptional strength in communication, leadership, coaching and development
- Excellent attention to detail, prioritization skills, and problem-solving.
- Proactive, adaptable, and creative.
- Experience in course and curriculum design or managing training projects
- Familiar with Learning Management Systems
- Strong communication, including technical or procedural writing
- Clear understanding of the principles of adult education and educational design.
- Excellent interpersonal and presentation skills
- Strong organizational and analytical skills

**EDUCATION AND EXPERIENCE**
- 3+ years of financial services experience preferred
- 3+ years of on-the-job experience in a corporate training environment;
- Completion of post-secondary education in adult education, or a related field;
- Experience and education in human resources is an asset.
- Experience working with a Learning Management System is an asset.
- Knowledge and understanding of adult learning principles, instructional methodologies, technology-enabled design and learning methods; and,
- An equivalent combination of education and experience.

**EXPECTED OUTCOMES OF THE ROLE**
- Plays a key role in ensuring that LVCU remains current on training and development opportunities and availabilities in the financial industry
- Provide consistent and ongoing training and development opportunities organization to create a learning focused environment and promote career growth.
- Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service
- Accurate and timely delivery of requested support and tasks
- Positive internal and external service levels are achieved through proactive planning and resourcefulness
- Supports multiple teams, managers, and key stakeholders to achieve strategic and mandatory requirements
- A positive and professional work environment is maintained
- Work across the organization to provide learning solutions that align to the strategic initiatives and core values.

**Job Types**: Full-time, Permanent

**Salary**: From $5,799.00 per month

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/rel

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