Casualty Claims Specialist

3 weeks ago

Oakville, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence

Does this sound like you? Come join our team

What you'll do:
- Primarily Ontario based Auto BI, CGL slip and fall claims- Support other levels in GCS Casualty when necessary by handling Lessor Contingent, Bill 18 rental matters, incident only claims nationally as required.- Overflow for other regions and US claims only if Grade 7’s unavailable and if proper licencing in place.- No restriction on pedestrian/ cyclist handling- Possibility of handling some uncomplicated litigation matters to allow for growth in this space.- Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters- Provide superior customer service to our clients and stakeholders- High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required- Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings- Ensure file reserves are set on a timely and accurate basis, in line with company protocols- Maintain control over expenses through pro-active handling techniques- Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;- Provide instructions to vendors and TPA’s to adjust claims as required;- Ensure vendors and TPA’s adhere to company policies and procedures;- Clearly document and summarize file activity- Understand and adhere to Aviva’s claim procedures and guidelines- Ability to communicate and work well with other departments within Aviva and a keenness to learn.

What you'll bring:
- CIP or FCIP Industry designation preferred- University Degree or College Diploma or equivalent Casualty technical work experience- 3 + years previous claims experience;- 2 + years of Commercial Claims; with a strong knowledge of Casualty Auto/GL and PD liability claims.- Client interaction experience- Technical competence in Commercial insurance- Excellent verbal and written communication skills- Computer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenter- Sound decision making and problem solving skills

What you’ll get:
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Exceptional Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health- Hybrid flexible work model

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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