Dispatcher & Surveillance Camera Monitor

WE ARE HIRING

Location: DISTRICT #1 Headquarters in Camrose, Alberta.

Position: Dispatcher and Surveillance Camera Monitor. (VODC Operator)

Join the leader in providing smarter solutions for a safer world.

High Drive K9 Services Video Operations Dispatch Center is seeking a dynamic, team-oriented, individuals to join our team of Security Agents in a 24x7x365 role. HDK9 VODC Operators are responsible for responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and analyzing video for security incidents, assisting with special project and performing administrative functions as required. VODC Operators will provide professional, accurate and efficient services to HDK9 clients.

**Responsibilities**:
Actively monitor Live Cameras and process all Video alarms and contacts received through our in-house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures.

Communicate and work with other divisions to resolve client issues.

Dispatch HDK9 Security members and/or K9 Units to alarms or suspicious people observed on cameras.

Call local Police services if back up is needed and arrests were made.

Special projects and duties as assigned by the Operations Center Leadership Team.
Monitor all surveillance and access control equipment contained by client facilities.

Prioritize situations and investigate/dispatch on all safety and security-related incidents.

Follow-up all incidents with written reports and recommendations.

Answer emergency, non-emergency and administrative phone lines and provide an appropriate response as required by the nature of the call.

Qualifications:
Prior security, military, or law enforcement experience is preferred, but not required

Customer service experience preferred

High school diploma or equivalent

Superior Customer Service skills - Ability to interface and communicate with customers and co-workers in a clear and professional manner

Perform detailed work in a time-sensitive call center environment

Available on a flexible schedule - days/evening/nights/overnight; must maintain punctuality and dependabiity on shifts.

Strong organizational skills

Ability to work well under pressure

Read and interpret data and information; excellent written and oral communications skills; analyze and solve routine problems

Other Eligibility Requirements:
Must be willing to participate in and pass the company’s pre-employment screening process including a background investigation and drug screening.

Results:
HDK9 has arrested approximately 34 suspects in 2022 because of our camera monitoring system. Dispatch had noted suspects currently breaking into businesses and dispatched our security guards and K-9 units to the scene where the suspects were placed under arrest until Police arrival.

Ask us about our Alarm, Access Control and Camera Systems for the following use:

- Residential
- Cabins
- Commercial
- Industrial
- Farms (calving season monitoring as well)
- Custom to any of your needs

**Job Types**: Full-time, Part-time

Schedule:

- Night shift

Work Location: In person