Client Service Assistant

6 months ago

Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

Join us in building a world of possibility Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 8,500 families annually.

Our vision is to support the most meaningful and healthy futures for all children, youth and families. Providing both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada.

Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

**Key Responsibilities**
- Provide 1:1 support for assigned client (communication, personal care, feeding, focus, behaviour, activity tasks etc.)
- Facilitate assigned client’s fullest possible participation in the program
- Assist Group Leader/Personal Support Worker with other clients’ needs as necessary
- Assist safe participation of clients
- Support lunch/break times of clients
- Contribute to daily debriefing meetings
- Collaborate with program staff, volunteers and families
- Work as a team member with the larger Team, including site prep and clean up, participation in group activities such as arts activities, music etc.
- Participate in quality improvement initiatives, supports the maintenance of a safe and healthy work environment and advances a culture of client/patient safety through work and daily practices
- Encourage and support participants in oral communication, working with others, problem solving, decision-making, task planning and organizing, and peer socialization.
- Ability to work in a busy, creative environment and physically demanding (lifts and transfers)
- Other duties as assigned

**Qualifications**
- Successful completion of a Diploma in Developmental Service Work, Personal Support Worker certificate/diploma, nursing education, child youth worker/development degree/diploma or equivalent combination of relevant experience and education required.
- Basic CPR certification - Basic Rescuer (C) certificate an asset
- Non-Violent Crisis Intervention (NVCI) Certificate an asset
- ASL qualifications an asset
- Proven experience and training working with children or youth with physical disabilities, developmental delays and those who are neurodivergent
- Experience with creative arts (music, art, drama) facilitation and participation preferred
- Demonstrates ability to be flexible, to assess the needs of individuals and to respond quickly to needs
- Demonstrates initiative and self direction to work independently at times
- Demonstrates ability to organize time and manage working hours
- Demonstrates ability to work in collaboration with staff/clients/families
- Demonstrates sound judgment and excellent communication skills
- Ability to perform lifts, transfer or position participants ages 4 to 18 independently, as needed and appropriate
- Ability and experience in feeding and providing personal care to participants independently, as needed and appropriate

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