Disability Management Coordinator

5 months ago

Brampton, Canada Regional Municipality of Peel Full time

**Job Description**:
**Disability Management Coordinator**

**Corporate Services - Human Resources**

**Status: 1 Contract Full-time up to 18 Months**

**Salary Range: $69,273 to $86,593 per annum (plus comprehensive benefits)**

**Work Mode: Hybrid **_see below for more details about this work mode._**

**Location: 10 Peel Centre Drive, Brampton**

**Hours of Work: 35 hours per week**

In this role you will coordinate and provide support for the disability management, accommodation and return to work process. You will be the main point of contact for inquiries from employees, supervisors, Human Resources, WSIB, and insurers regarding details of entitlement, administrative procedures and case management. As the Disability Management Coordinator, you will assist with the planning and coordination of modified work and accommodation and play a key role in ensuring data quality and generating reports and program statistics as required.

**What you will do in this role**:

- Providing advice and guidance, including policy, procedure, and collective agreement interpretation, on disability management, return to work and accommodation
- Researching, developing, and facilitating training sessions on disability management, return to work and accommodation
- Collecting data, analyze, and report for our disability management and return to work program statistics
- Liaising with insurers and the WSIB, as needed
- Coordinating the case management of WSIB, STD and LTD disability claims
- Ensure required documentation is collected
- Monitor and communicating claim status and benefits information
- Maintain confidential health files/case management files
- Participate in problem solving, including addressing and resolving complaints with pay and entitlement
- Assist with the maintenance of case files
- Assist with the development of templates, forms, letters, etc.
- Assist with the Return to Work and Accommodation Program
- Prepares communications (letters, etc.) to supervisors, employees and insurance providers regarding claims management
- Participating in the revision or review of disability plans with regards to processing and entitlement as appropriate.
- Assist with special projects as necessary
- Performing other duties as assigned that contribute to the Workplace Health & Safety team

**What the role requires**:

- College Diploma/University Degree in Human Resources Management or related field with at least 3 years of disability claims management experience or an equivalent combination of education and experience
- Working knowledge of policies, legislation and principles pertaining to disability management and accommodation, such as the Workplace Safety & Insurance Act, Human Rights and Accessibility legislation, and other relevant legislation
- Ability to interpret corporate policy and procedures and collective agreements

**Skills/Abilities**:

- Excellent communication skills, both verbal and written and presentation skills
- Attention to detail, excellent organizational, analytical and problem solving skills
- Proven ability to manage time in a deadline-oriented environment
- Customer service skills, including exercising tact, diplomacy and sensitivity when dealing with employees in a multi-union and non-unionized environment and staff at all levels, as well as external stakeholders
- Ability to work as both a team player and independently, with mínimal supervision.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis (where applicable) up to 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance (where applicable)
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement (where applicable) and learning and development resources

**Work Mode & Job Location**:In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the **10 Peel Centre Drive, Brampton **worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

**_
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved._**

**Interview**: Our recruitment process will be completed with video conference technology.

**As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 spec

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