IT Technician

OUR COMPANY

Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

OVERVIEW

As an IT Technician, you will be responsible for ensuring the smooth and efficient operation of our computer systems and network infrastructure. You will work closely with other members of IT department and provide technical support to employees.
- Job Requirements/Qualifications:

- DUTIES AND RESPONSIBILITIES
- Install, configure, and maintain computer hardware and software systems
- Troubleshoot and resolve technical issues related to computer systems and network infrastructure
- Monitor and maintain network security and integrity
- Provide technical support and assistance to employees
- Perform regular maintenance and upgrades on computer systems
- Maintain accurate documentation of all IT assets and software licenses
- Collaborate with other members of the IT team on projects and initiatives
- Modifies phone switch programming, adding and deleting information as needed
- Ensures a maximum level of service and satisfaction to all systems users is achieved and maintained
- Conducts an inventory of all systems on property and maintains accurate records by updating information
- Maintains a working knowledge of Microsoft Office, Outlook, Exchange Server and Active Directory in order to perform job effectively
- Contacts vendors with regard to specific software, hardware or phone problems, as requested by management
- Assists the Telecommunications Technicians/Vendors with miscellaneous projects
- Programs and writes procedures to assist in the day-to-day functioning of the network
- Other duties as assigned or requested

QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree in computer science or a combination of relevant education and experience
- At least 1 year of experience in computer hardware and software support
- Strong knowledge of Active Directory, Windows 10 and Microsoft Office
- Familiarity with network protocols and security measures
- Ability to work flexible shift and weekends
- Casino, Hotel, and /or Point of Systems experience preferred
- Outstanding communication and interpersonal abilities while working closely with various departments
- Highly organized and detail oriented to be able to perform many tasks at one time
- Ability to meet deadlines in a rapidly changing business environment

CERTIFICATES AND/OR LICENSE REQUIREMENTS
- Ability to obtain and maintain GPEB registration
- Ability to complete all BCLC required trainings
- Serving it Right certification

PHYSICAL REQUIREMENTS
- Able to lift, handle, and transport materials that are over 20lbs
- Required to sit, stand and walk during working hours
- Recommended Training:
- Serving It Right
- Job Application Process: