IT Support

Expert IT Solutions is seeking a Full-Time IT Support Technician with Network Administration Skills with the ability to design, implement, and maintain reliable, secure and efficient data communications networks, both on-premise, and in the cloud.

Expert IT Solutions is part of the Phone Experts Group of companies. For over 30 years we have continued to grow, expanding our products and services while maintaining our reputation for honest dependability. Expert IT Solutions is built on a culture that values growth, integrity, and kindness.

**Duties and Responsibilities**
- Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts, including cloud and SaaS solutions.
- Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers
- Providing remote and on-site technical support for troubleshooting desktop support.
- Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices
- Ensure network security and connectivity
- Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses
- Set up user accounts, permissions and passwords
- Provide technical support and guidance for users
- Define network policies and procedures
- Specify system requirements and design solutions
- Research and make recommendations on server system administration

**Network Administrator requirements and qualifications**
- Previous (2+) years working experience as a Technician in System Support
- Minimum 2 years experience with complex network routing and switching environments
- Special consideration to those with Cisco or Juniper (Junos OS) experience
- Previous (2+) years working experience as a Network Administrator
- Minimum 2 years education in computer networking, technical support, or computer engineering.
- Any additional relevant certification (Cisco, Network+ or Azure) will be considered an advantage
- Hands on experience in networking, routing, switching, and Microsoft cloud solutions
- In depth knowledge of best practices around management, control, and monitoring of server infrastructure, both in the cloud and on-premise.
- Applicable experience with firewalls, multi-factor authentication, Azure Active Directory, VPN implementation, troubleshooting, and problem resolution
- Outstanding organizational and time management skills
- Analytical thinker and problem solver with an attention to details
- Excellent Customer service skills
- Valid Drivers License and vehicle are required

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$69,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Red Deer, AB T4N 7C7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 2 years (required)

Work Location: In person