Customer Service/collection Representative

2 weeks ago

Wasaga Beach, Canada The MEARIE Group Full time

**Customer Service/Collection Representative**

Wasaga Resources Services Inc., Wasaga Beach, Ontario

**WASAGA BEACH - A GROWING AND VIBRANT COMMUNITY**

Home to the largest freshwater beach in the world, Wasaga Beach sits on the southern shores of Georgian Bay and is a short 20-minute drive from Barrie and 90 minutes from the GTA. Perhaps the best-kept secret in Wasaga Beach is the endless recreation trails for hiking, cycling, cross-country skiing, and snowmobiling.

This diverse community is committed to its long-term sustainability while offering residents and their families the unique opportunity to combine a cottage/camp and home, all in one The beach really is, just the beginning

**THE ORGANIZATION**

With a lean, loyal, and productive team of 24 employees, this company supports the Local Distribution Company (LDC), Wasaga Distribution Inc. ‘the Utility,’ which distributes power and related services inside the Town of Wasaga Beach, a vibrant community with an ever-growing population. The present population is more than 25,000 and comprises a total service area of 61 square kilometres. The Utility serves approximately 15,000 residential and commercial customers.

The Town of Wasaga Beach is one of the fastest-growing communities in Ontario.

***

**CANDIDATE RESPONSIBILITIES**

Reporting to the Supervisor of Customer Service, the Customer Service/Collection Representative’s responsibilities include, but are not limited to:

- Provide front-line service to the public, in-person and over the phone regarding billing inquiries, payment arrangements and other customer service-related questions.
- Effectively deal with people professionally, while complying with company policies and procedures.
- Open and close the office for daily operation and process all payments.
- Organize and enter all new services/upgrades service orders, keeping track of payments, as well as authorizations.
- Answer enquiries from contractors and electricians about trenching, cable costs and ESA approvals and arrange for layouts.
- Process general service orders.
- Contacting customers to collect on outstanding accounts and set up payment arrangements while being compliant with regulatory rules and guidelines.
- Redirect returned mail and enter appropriate address changes into the billing system.
- Print final service orders daily.
- Respond to customer inquiries regarding their accounts and negotiate acceptable payment arrangements within pre-defined guidelines.
- Balance the day’s receipts and prepare bank deposits. Take deposits to the bank.
- As Wasaga Resource Services Inc. is a small business entity, office staff must be not limited to the above and versatile enough to relieve in other areas as required/requested.

**EDUCATION/PROFESSIONAL QUALIFICATIONS**
- Education equivalent to full secondary school. Post secondary education would be considered an asset.
- Minimum 3 years experience performing relevant work in customer service or call centre operations.
- Excellent interpersonal and customer service skills, including written and verbal communication skills.
- Attention to detail and competent in math and numeracy skills.
- Knowledge of and experience in cash handling
- Strong organizational and time-management skills.
- Thorough knowledge of regulatory and governmental requirements (OEB, IESO Rules and Regulations, Privacy Legislation and OHSA) would be an asset.
- Wasaga Resource Services Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the Utility will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._
- We thank all those that apply, however, only those selected for further consideration will be contacted. Any personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act._

  • Summer Customer Service Representative

    3 days ago

    Wasaga Beach, Canada LCBO Full time

    Location Address: 1900 Mosley Street, Wasaga Beach Salary / Pay: $17.85/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the...

  • Dispatcher/customer Service

    4 weeks ago

    Wasaga Beach, Canada Nottawasaga Mechanical Full time

    Nottawasaga Mechanical of Wasaga Beach has been delivering comfort to the Georgian Triangle area, including Collingwood, Stayner, Thornbury, Blue Mountains, Midland, Barrie, Caledon, Owen Sound, Meaford, Mulmur, and everywhere in between as a Plumbing, heating, air conditioning, and refrigeration contractor since 1986. - What We Have to Offer _ Competitive...

  • Dispatcher/customer Service

    4 days ago

    Wasaga Beach, Canada Nottawasaga Mechanical Full time

    **Nottawasaga Mechanical** of Wasaga Beach has been delivering comfort to the Georgian Triangle area, including Collingwood, Stayner, Thornbury, Blue Mountains, Midland, Barrie, Caledon, Owen Sound, Meaford, Mulmur, and everywhere in between as a Plumbing, heating, air conditioning, and refrigeration contractor since 1986. - **What We Have to Offer**_ -...

  • Customer Service Representative

    2 weeks ago

    Qualicum Beach, Canada Mid Island Consumer Services Cooperative Full time

    **Mid Island Co-op is hiring part-time Customer Service Representatives at our Qualicum Gas Bar located in Qualicum Beach, British Columbia.** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll...

  • Customer Service Representative

    2 days ago

    Qualicum Beach, Canada Mid Island Co-op Full time

    **Mid Island Co-op is hiring a part-time Customer Service Representative for our Gas Bar in Qualicum Beach, British Columbia.** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: - Represent...

  • Customer Service Representative

    2 days ago

    Qualicum Beach, Canada Mid Island Co-op Full time

    **Mid Island Co-op is hiring a part-time Customer Service Representative for our Gas Bar in Qualicum Beach, British Columbia.** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: - Represent...

  • Customer Service Representative

    3 weeks ago

    Qualicum Beach, Canada Mid Island Co-op Full time

    **Mid Island Co-op is hiring a full-time or part-time Customer Service Representative for our Gas Bar in Qualicum Beach, British Columbia.** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll...

  • Part Time Customer Service

    2 months ago

    Wasaga Beach, Canada Anytime Fitness Orillia Full time

    Share our passion. Help fuel our amazing growth! We are looking for a highly motivated person with a passion for helping others. Are you ready for your job to matter? To help improve people's lives, every single day? You do not require previous experience in a gym, we are looking for people who care about others, take pride in their work, and want to see...

  • Wireless Sales Representative

    4 weeks ago

    Wasaga Beach, Canada The Mobile Shop Full time

    Join Our Team as a Wireless Sales Representative at The Mobile Shop!About The Mobile Shop:At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the market. We take pride in our dynamic team of Mobilists (Wireless Store Managers and Wireless Sales Representatives) who...

  • Wireless Sales Representative

    4 weeks ago

    Wasaga Beach, Canada The Mobile Shop Full time

    Join Our Team as a Wireless Sales Representative at The Mobile Shop!About The Mobile Shop:At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the market. We take pride in our dynamic team of Mobilists (Wireless Store Managers and Wireless Sales Representatives) who...

  • Wireless Sales Representative

    4 weeks ago

    Wasaga Beach, Canada The Mobile Shop Full time

    Join Our Team as a Wireless Sales Representative at The Mobile Shop!About The Mobile Shop:At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the market. We take pride in our dynamic team of Mobilists (Wireless Store Managers and Wireless Sales Representatives) who...

  • Wireless Sales Representative

    4 weeks ago

    Wasaga Beach, Canada The Mobile Shop Full time

    Join Our Team as a Wireless Sales Representative at The Mobile Shop!About The Mobile Shop:At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the market. We take pride in our dynamic team of Mobilists (Wireless Store Managers and Wireless Sales Representatives) who...

  • Wireless Sales Representative

    3 weeks ago

    Wasaga Beach, Canada The Mobile Shop Full time

    Join Our Team as a Wireless Sales Representative at The Mobile Shop!About The Mobile Shop:At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the market. We take pride in our dynamic team of Mobilists (Wireless Store Managers and Wireless Sales Representatives) who...

  • Wireless Sales Representative

    4 weeks ago

    Wasaga Beach, Canada The Mobile Shop Full time

    Join Our Team as a Wireless Sales Representative at The Mobile Shop!About The Mobile Shop:At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the market. We take pride in our dynamic team of Mobilists (Wireless Store Managers and Wireless Sales Representatives) who...

  • Cashier/customer Service

    3 weeks ago

    Wasaga Beach, Canada Wasaga beach foodland Full time

    Cashier must be able to work days/evenings (unfortunately not a position for students that aren’t able to work days come September) The Cashier is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Cashier will provide customers with friendly and professional service; and...

  • Customer Service Manager

    2 weeks ago

    Wasaga Beach, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Manager

    1 month ago

    Wasaga Beach, Canada Walmart Canada Full time

    Position Summary...Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for...

  • Customer Service Manager

    4 weeks ago

    Wasaga Beach, Canada Walmart Canada Full time

    Position Summary...Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for...

  • Customer Service Associate

    4 weeks ago

    Wasaga Beach, Canada Treats! Frozen Yogurt & Café Full time

    The summer is approaching and Treats! Frozen Yogurt and Cafe in Wasaga Beach will be opening soon! Opening is scheduled for May 18 2023. **This is a seasonal position. You must be able to work all summer. Treats! Ice cream and Frozen Yogurt is the ultimate customizable ice cream experience. Our self-serve concept is revolutionary in the Canadian market and...

  • Insurance Sales Representative

    3 weeks ago

    Wasaga Beach, Canada Karen Logan-Hartle Insurance Agency Inc. Full time

    **Insurance Sales Representative - Desjardins Insurance Agent Team Member** Location: Collingwood, ON Type: Full - Time Position **Position Overview**: Karen Logan-Hartle Insurance Agency Inc., is looking for a new enthusiastic full-time team member with lots of energy, who is comfortable with office work and dealing with clients and sales. For over 37...