Clerk/receptionist, (Cupe) Clinic 3, Full Time

5 days ago

Markham, Canada Markham Stouffville Hospital Full time

**Land Acknowledgement**:
Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

**COVID Statement**

**Who you are**:

- You encompass Oak Valley Health’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage
- You are a patient and/or client centered individual who performs at an exemplary standard
- You are a team player with excellent communication, critical thinking and prioritization skills

**What we are looking for**:
**Responsibilities Include**:

- Scheduling clinic appointments for initial consultation and follow-up visits including co-ordination of required diagnostic tests and blood work
- Work with an interprofessional team of doctors, nurses and nurse practitioners to provide exceptional patient care by coordinating appointments and follow up
- Making front and back end resource changes
- Greeting patients and providing exceptional service
- Answering and directing telephone calls to the appropriate personnel
- Follow-up of telephone reminder appointments to patients as required
- Entering lab orders and diagnostic tests
- Manage the flow and space allocation for all clinics operating out of Clinic 3
- Filing compiling and/or photocopying reports to send to various outside agencies
- Performing special projects as assigned

**What you bring to the role**:

- Previous medical reception/clerical experience required
- Minimum of 1 year experience in a clinic/outpatient setting
- Knowledge of and/or completion of a medical terminology course
- Proficient computer skills including Microsoft office tools
- Meditech experience required with proficiency booking multiple appointment types
- Being able to multitask in a fast paced environment and handle high pressure situations
- Able to accommodate multiple competing requests
- Critical thinking skills with ability to investigate scheduling, registration and order issues
- Must have experience with scheduling diagnostic testing and lab testing
- Must have experience making front and back end resource changes for Heart Function Clinic
- Must have Cardiovascular Rehab Program knowledge and how to book patient appropriately for Rehab
- Must have experience with entering RM&R
- Excellent organization skills
- Able to collaborate with multiple stakeholders to initiate process changes to improve efficacies
- Excellent public relations and communication skills with a pleasant telephone manner Strong interpersonal skills and the ability to work effectively and collaboratively as a member of the team Evidence of good attention to detail
- Demonstrated good attendance and performance records with the ability to maintain these same standards
- Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with organization related policies, health and safety legislation and best practices and completing relevant mandatory education as required

**Compensation**:
Ranges from $23.90 - 26.89 per hour.

**Work Schedule**:
Weekday clinic shifts, 0800-1600 or 0830-1630 Schedules may change due to operational needs.

**Who we are**:
Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?

**Oak Valley Health Diversity Statement**

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of or

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