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Central Reservations Supervisor

1 month ago

Revelstoke, Canada Northland Properties Full time

About Us
Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.

Job Summary

Essential Job Functions
Complete weekly timekeeping and payroll approval
Make reservations using our booking platform Inntopia
- Checking the availability of accommodation on customer’s desired dates
- Processing payments and sending itinerary confirmations through Inntopia
- Selling Season Passes and various other RMR products via RTP
- Selling and promoting everything RMR, Sutton Place Hotel Revelstoke and Sandman Revelstoke has to offer.
- Up-selling by informing customers of additional services or special packages, such as lift tickets and rentals add-on to a hotel booking
- Providing support to customers needing to amend or cancel a reservation.
- Assist with any other duties that may arise within the Sales and Central Reservations department.

Required Qualifications and Abilities
- Experience working in sales or customer service, preferably in the hospitality and or travel industry
- RTP experience is an asset
- Happy, outgoing cheerful personality
- Excellent written and verbal communication skills
- Previous ski resort experience is an asset
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Must be organized and detail oriented
- Must know Microsoft Office Suite (world, excel, etc.)
- Data entry experience
- Knowledge of a second language is an asset, but not required. (French, German, Spanish, etc.)
- Flexible working hours (weekends, public holidays, evenings)

Compensation and Benefits
- Free Season Pass
- Staff Discounts available.
- Reciprocal deals on lift tickets at other mountains

Disclaimer
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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