Customer Service Associate

6 months ago

Halifax, Canada Old Navy Full time

Job Summary:
**Duties**:

- Respond promptly to customer inquiries via phone and in-person
- Demonstrate product features and assist customers with product demos
- Process orders, returns, and exchanges using the Point of Sale (POS) system
- Maintain accurate records of customer interactions and transactions
- Provide information about products and services
- Upsell products and services to increase revenue
- Handle and resolve customer complaints in a professional manner
- Ensure customer satisfaction through excellent service

Additionally
- All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
- Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
- Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
- Promote loyalty by educating customers about our loyalty programs
- Leverage omni channel offerings to deliver a frictionless customer experience
- Support sales floor, fitting room, check out, and back of house processes, as required
- Courteous and responsive to internal/external request
- Exchange and verifies job related information to provide support

**Experience**:

- Strong phone etiquette skills
- Ability to conduct product demonstrations effectively
- Excellent organizational skills to manage customer accounts efficiently
- Proficiency in Point of Sale (POS) systems
- Basic math skills for processing transactions accurately
- Ability to sell products effectively
- Familiarity with technology sales is beneficial
- Proficient in English; additional languages are a bonus

Additionally
- Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
- Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
- Able to handle customer interactions and potential issues/concerns courteously and professionally
- Use basic information-gathering skills to solve problems
- Ability to learn procedural knowledge acquired through on
- the-job training

Benefits at old navy
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
- Competitive Paid Time Off plans.*
- Company match for donations and volunteer time*
- Registered Retirement Savings Plan
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- Virtual health care 24/7*
- Maternity/Parental Top Up.*
- See more of the benefits we offer.

*For eligible employees

Pay: $17.00 per hour

Expected hours: 32 per week

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care

Day range:

- Every Weekend
- Holidays
- Monday to Friday
- Weekends as needed

Shift:

- 4 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift

Work setting:

- Apparel store
- Department store

Ability to commute/relocate:

- Halifax, NS B3S 1B9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- sales: 1 year (required)
- Customer service: 2 years (required)
- Fashion retail: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Serving It Right (preferred)

Work Location: In person

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