Sales Associate

6 months ago

Montréal, Canada Kotn Full time

At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

**What You’ll Be Working On**:
**Customer Experience & Service**
- Customer-facing every day, provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience
- Promote omni-services provided by Kotn and redirect wholesale opportunities to leadership
- Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
- Redirect CEOs to leadership in order to support with Kotn customer experience guidelines

**Operations**
- Perform day-to-day tasks including opening and closing duties, cleaning, and maintaining the floor throughout the day in order to support in overall store maintenance
- Communicate successes and opportunities to management about in-store processes in order to heighten store performance

**Visual Merchandising**
- Support maintenance in daily operations tasks by upholding merchandising section standards
- Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
- Ensure optimum product level volume is being upheld on the floor by restocking and communicating with Market Manager when product levels are low

**What You’ll Bring**:
**Integrity**

Be the face of the brand: maintains authenticity, live and communicate the Kotn values and ethos

**Adaptability**

Optimistically acclimates to environments of change whether through process, industry or organizational

**Collaboration**

Contributes to an environment that supports transparency and cooperation among others

**Additional Requirements**:

- Bilingual in French and English
- 1+ years experience in a mid-volume, customer-driven retail environment
- A diverse set of interests and skills
- Exceptional communicator, both verbally and written
- Easily adaptable to an ever-changing work environment
- Ability to work weekends
- **Vos responsabilités**:
**Expérience et service client**
- Être en contact avec la clientèle au quotidien, offrir à nos clients le meilleur service possible, en répondant à leurs questions et en leur offrant une expérience personnalisée et dynamique.
- Promouvoir les omni-services offerts par Kotn et rediriger les opportunités de vente en gros vers la direction.
- Traiter les opérations de caisse avec efficacité et précision en recueillant le consentement des clients afin de les exploiter pour de futures opportunités de marketing et de finaliser l'expérience en magasin.
- Rediriger les PDG vers la direction afin de soutenir les directives de l'expérience client de Kotn.

**Opérations**
- Effectuer les tâches quotidiennes, notamment l'ouverture et la fermeture, le nettoyage et l'entretien du plancher tout au long de la journée, afin de contribuer à l'entretien général du magasin.
- Communiquer à la direction les réussites et les opportunités concernant les processus en magasin afin d'améliorer la performance du magasin.

**Marchandisage visuel**
- Soutenir l'entretien des tâches opérationnelles quotidiennes en respectant les normes de la section de marchandisage.
- Maintenir la propreté et l'organisation du magasin afin d'offrir un environnement de magasinage sûr et confortable.
- S'assurer que le volume optimal de produits est maintenu sur le plancher en réapprovisionnant et en communiquant avec le Directeur de marché lorsque les niveaux de produits sont bas.

**Votre apport**:
**Intégrité**

Être le visage de la marque : maintenir l'authenticité, vivre et communiquer les valeurs et l'éthique de Kotn.

**Adaptabilité**

S'acclimater avec optimisme aux environnements de changement, qu'il s'agisse de processus, d'industrie ou d'organisation.

**Collaboration**

Contribuer à un environnement qui favorise la transparence et la coopération entre les individus.

**Exigences supplémentaires**:

- Bilingue en français et en anglais
- Plus d'un an d'expérience dans un environnement de vente au détail à volume moyen, axé sur la clientèle.
- Avoir un ensemble diversifié d'intérêts et de compétences
- Communicateur exceptionnel, tant à l'oral qu'à l'écrit.
- Capacité d'adaptation à un environnement de travail en constante évolution.
- Disponibilité à travailler les fins de semaine

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