Shelter and Pop Up Support Staff

3 weeks ago

Winnipeg, Canada 1JustCity Inc Full time

**Shelter and Pop Up Support Staff**

**Full -Time Temporary**

November to April

**Anticipated start date**: November 15, 2023

**Salary**:$20.00 per hour

**Shift**: 8:00 p.m. to 8:00 a.m. Sunday to Saturday at Pop Up Shelter.

**Reports to**: Just a Warm Sleep Operations Supervisor at 1JustCity and Coordinator of Pop-Up Shelter located at 300 Princess

**About 1JustCity**

1JustCity operates drop-in sites in three vulnerable Winnipeg neighborhoods: the West End, West Broadway, and Osborne Village. In the winter months, we also operate an Emergency Overnight Warming Shelter called Just a Warm Sleep.

We provide services to over 1200 unique individuals weekly and work with people living in poverty; experiencing homelessness or precarious housing, mental health issues and/or addiction, social isolation, oppression due to race or gender identity, and more.

Learn more: 1justcity.ca.

**Job Purpose**

The Drop In and Pop Up Shelter Support Staff is an integral part of 1JustCity’s programming and they work closely with all the staff and programs within the organization. You provide support to community members and assist them in accessing services. You perform daily clean-ups in the gathering area, complete daily logs assist in information gathering, bed tracking and welcoming of guests working to ensure that guests have a safe and positive experience.

**Duties and Responsibilities**
- Intake/registration.
- Support the strategic direction of 1JustCity’s vision and goals.
- Build relationships with guests on a non-judgmental and non
- threatening basis.
- Learn guests by name so they may be greeted.
- Assist guests with needs and ensure they understand programs and supports available to them including connecting guests with programs at 1JustCity and to access the services and resources they need.
- Respond to emergency situations, including those aggressive in nature.
- Complete incident reports, daily logs and other required documents, data and reports. Maintain statistical data including data entry and reporting if required.
- Provide professional compassionate feedback and address behavioral concerns with guests; prepare and complete incident reports, daily logs and other required documents and reports; assist community members with their housing plans; respond to emergency situations that occur in the drop-in and shelter.
- Identify and assist guests to access relevant resources for health, sexual health, addiction, housing, income assistance and other community resources.
- Provide basic need and harm reduction supplies.
- Maintain cleanliness of the program area which may include cleaning, daily laundry tasks and bathroom or shower maintenance.
- Assist programs and services as needed including incoming donations and monitoring the donation room.
- Assist with duties related to setting up the JAWS shelter including, preparing bagged meals, arranging sleeping mats, cleaning, stocking supplies and more.
- Assist with all duties related to setting up the JAWS shelter including, preparing bagged meals, arranging sleeping mats, cleaning, stocking supplies and more.
- Welcome guests and give orientation of the shelter procedures.
- Locate and facilitate transportation to alternate emergency shelters, safe spaces and health care centers.
- Document in the JAWS Daily Communication tool.
- Other duties as assigned by the JAWS Operations Supervisor or Shelter/Housing Lead.

Pop-Up services:

- Provide direct support to community members accessing the Pop Up Shelter at Siloam Mission.
- Incorporate a Housing-Focused approach when working with community members.
- Use a Behaviour Based approach when working with community members and restorative practices when dealing with behavioural issues.
- Prepare and complete incident reports, daily logs, and other required documents and reports and respond to emergency situations that occur in the overnight Pop-Up space.
- Support the team in the daily clean-ups in the Shelter and overnight Pop-Up space.
- Ensure guidelines for baggage limitations are being followed and explained.

**Essential Skills, Experience and Education**
- Post-secondary education in relevant social services or an equivalent relevant experience.
- Cultural competency skills, knowledge, experience, and awareness, Anti-Oppressive Practice and Trauma Informed Care.
- Strong understanding of internal and external resources, such as government systems and mechanisms experienced for participants, community resources for homelessness, health, mental health and substance use and harm reduction.
- Certificates in NVCI, ASIST, CPR First Aid, Mental Health First Aid preferred.
- Experience working with HIFIS4 database is an asset.
- Manitoba Personal Health Information Act training certification, or willingness to obtain.
- Demonstrated understanding of working with marginalized communities, including the ability to use an anti-oppression lens and awareness of the social determinants of health.
- Profession

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