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Rep, Field Services

4 months ago

Winnipeg, Canada MasterBrand Cabinets LLC Full time

**Job Description**:
**Position Summary**

The Field Service Representative position plays a key role in servicing our customers. The position is responsible for maintaining positive working relationships with all field Superintendents, Field Measures, Quality Inspections, Installations, and ensuring all jobs are serviced in a timely fashion to the customers’ satisfaction. The FSR works hand in hand with the appropriate CSR’s, Closure Coordinators, Installers, and Service Techs assigned to their accounts with the overall goal of servicing our customers at a high level.

**Organizational Relationship**

This position reports directly to the Manager, Field Services.

**Accountabilities***
- Maintain positive working relationships with all field Superintendents
- Ensure designs will work by field measuring house and notifying builder of changes that need to be made
- Review and check services generated by CSR’s and Closure Coordinators for accuracy
- Order installer supplies as needed
- Responsible for ensuring all aspects of the job are satisfactory from initial ordering and install up until the closing of the home
- Review and audit service tech performance reporting results to the local manager
- Work with CSR’s/Closure Coordinators to ensure 1 in 30 metrics are maintained and we do not hold up homeowner walks or closings
- Work with the Account Manager/Designers on correcting recurring design issues
- Overall satisfaction of the customer is the ultimate goal
- Must adhere to all company and Health & Safety policies as indicated in the Associate Handbook and Standards of Business Conduct Handbook.
- Consistently demonstrate Six for Success: Be trustworthy, Commit to your team, Listen to understand, Serve your customer, Prepare and plan, and Deliver the result.
- Perform other duties as may be assigned at management’s discretion.

**Qualifications**:
**Characteristics & Attributes**
- Basic math skills
- Able to read a tape measure effectively
- Ability to communicate with all varying levels of skilled trades
- Highly motivated
- Able to work independently
- Ability to understand kitchen layouts and interpret design issues related to final installation
- Ability to define problems, collect data, establish facts and draw conclusions
- Willingness to spend time in construction environment spending 60% of day in the field
- Ability to handle stressful situations and remain calm
- Ability to follow existing guidelines and drive continuous improvement

**Education & Experience**
- Experience using computer programs including Excel and Word
- Experience working in a fast paced team environment and handle multiple priorities
- Possession of valid driver’s license and personal vehicle
- High School Diploma or equivalent required

Additional Information

**Equal Employment Opportunity**
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

**Reasonable Accommodations**
- Actual pay will vary based on qualifications and other factors