Salon Receptionist

**SALON RECEPTIONIST (FRONTLINE)**

**FUZZ WAX BAR**

**OVERVIEW**

**Who We Are**: Fuzz Wax Bar is Canada's leading provider of membership-based waxing services. We are experts in our craft and continually elevate the industry standard through transparent and supportive client experiences. We are a gender-neutral waxing salon that uses speed-waxing techniques, that prides itself in being accessible, inclusive and where EVERY BODY can receive the same amazing services, from start to finish.

Our company has multiple locations across Canada with great expansion plans in progress.

WE ARE DIFFERENT IS THIS FOR YOU?
- We are a GENDER-NEUTRAL, FAST-PACED WAXING SALON thriving in the busy and the high volume.
- We are a membership-based salon, where we have a FUZZ WAY of waxing that is the same across all of our locations.
- We welcome EVERY BODY and are providing customer service that clients love and come back for every month. Waxers will be asked to wax male, female or non-binary clients on a daily basis.
- We are CONVENIENT for our clients: we are open 7 days a week and focus on accommodating as many clients as possible and especially our huge list of monthly members.
- POSITIVITY is our superpower While recognizing that the speed waxing business model has its challenges, we believe in growth, work life balance and teamwork.

**A Little Bit About Us **Jessie Frampton and Florence Gaven Rossavik founded Fuzz Wax Bar in 2012 with just sweat and tears, and unlimited dreams. Since then, Fuzz has grown every year on the key principles they established. We champion a professional organization that emphasizes excellence at every level, focusing on in-store experiences and customer service. Our staff is our greatest asset, and a large amount of the success of Fuzz Wax Bar is the result of the talented and highly dedicated employees who set the standard for service and quality within the waxing space.

At Fuzz, we have remained committed to being a place where we support one another no matter what, focus on positive solutions and go to work every day loving what we do and the people we do it with.

**The Role** The Frontline at Fuzz Wax Bar is a passionate customer-service expert who loves transforming all experiences into memorable ones, every day. They are interested in all things waxing, product sales and educating clients on pre and post wax care services. Does this sound like you? We’d love to hear from you

**RESPONSIBILITIES**
- Ensures outstanding levels of customer satisfaction by being knowledgeable on all products and services offered.
- Understands memberships and how they fit into customer’s busy lifestyle or how they would be beneficial to them.
- Presents all perks of being a member to all clients and ensure that members are reminded of the perks of being part of the community.
- Is a schedule master and optimize appointment bookings to increase location efficiency.
- Keeps updated on new training and policies changes and be willing to be agile on learning and implementing new processes.
- Consistently provides all clients with the Fuzz experience and signature conversations.
- Achieves optimal sales success and excels in sanitation standards.
- Maintains an awareness and interest of all things Fuzz, including membership perks and product benefits
- Contributes to a positive and inclusive work environment

**QUALIFICATIONS**
- Confident and comfortable engaging customers to deliver an elevated experience.
- Has the confidence to achieve great results with enthusiasm and is motivated to interact with customers.
- Speaks with knowledge and eloquently about wax-care products and services offered.
- Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing service environment
- Is able to work without necessary supervision and deliver high results
- Is able to provide strong customer-service, with basic de-escalation techniques
- Has an ability to instill trust and confidence with clients and offer and sell memberships when applicable
- Strong cognitive skills, including decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability - Fuzz general operating hours are 7 days a week, 7am to 9pm and Schedule will require to cover a mix of opening shifts, closing shifts and weekends

Entry level position.

**WHAT FUZZ OFFERS**
- Competitive wages including potential of commissions on sales
- Predictable schedule, thanks to a membership-based clientele
- Employee health benefits program
- Corporate discounts at GoodLife fitness
- Complimentary waxing
- 20% off Fuzz products and 15% off all other retail
- Fuzz employee referral program
- Full Fuzz training and ongoing learning
- Professional growth opportunities

**Job Types**: Full-time, Part-time, Permanent

Pay: $17.20 per hour

Expected hours: 15 - 37 per week

**Benefits**:

- On-site parking
- Store discount

Shift:

- 8 hour shift
- Day shift
- Night s