Field Service Technician

2 months ago

Toronto, Canada SFR Full time

**Who is SFR?**

Systems for Research (SFR), is a Canadian company founded in 1992, providing advanced nano-scale technology sales and service across the country. Our premium high-resolution microscopes help our ever-growing client base including Canadian Universities, Hospitals, Government Agencies, Industrial, and Health Science facilities push the frontiers of science, changing the lives of millions of people.

**Why is it great to work at SFR?**

When you are part of the team at SFR you will do important work, like helping customers find cures for cancer and infectious diseases or develop smart materials.

Your work will have real-world impact, and you’ll be supported in achieving your career goals.

The position offers a competitive employment package and compensation. Work-related expenses such as mobile phone, internet service, and travel, are reimbursed. Company Benefits

**What type of a job are we offering?**

Thermo Fisher Scientific Phenom Field Service Representative will:

- Perform onsite installation, e, and repairs of desktop scanning electron microscopes.
- Build and maintain relationships with SFR’s customers.
- andidate located in the GTA, Hamilton or Southern Ontario, Canada or willing to relocate.
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- A University or technical degree/diploma or equivalent experience in high vacuum electronic system troubleshooting.
- Ability to travel and work flexible hours.
- Has advanced interpersonal communication skills.
- Has troubleshooting skills to component level.
- Able to read and interpret schematics.
- Familiar with ultra-high vacuum (UHV) phenomenon and technology.

**JOB DESCRIPTION**

The primary responsibility of the Phenom Field Service Representative position is to perform the remote and onsite installation, servicing, and repair of Thermo Fisher Phenom products throughout Canada (your "**Territory**"). Your goal is to drive service success to improve customer satisfaction and maximize customer retention.

As a Phenom Field Service Representative, you are responsible for:

- Investigating and approving operational quality of system equipment during field visits or dispatches. Without limitation, this includes instructing customers in the operation and maintenance of the Thermo Fisher Phenom systems and third-party peripherals as well as diagnosing errors or technical problems and determining proper solutions.
- Serving as a SFR liaison with its customers on administrative and technical matters for assigned projects. This responsibility includes but is not limited to representing SFR and its suppliers throughout customer and supplier visits. By way of example, you are expected to conduct yourself during all such interactions in accordance with SFR's policies, procedures, protocols, and standards (e.g., have a positive attitude and appearance, comply with all applicable laws and be knowledgeable about all electrical, mechanical, and chemical health and safety issues and how to appropriately always address the same).
- Managing on-site installations of the full range of Phenom systems and their associated options. Such installations include conducting installations and standards testing to ensure specifications are met.
- Providing troubleshooting, maintenance/service, repair and testing support for customers and other field service p This includes actively listening and comprehending customer requirements.
- Cultivating and developing positive working relationships with customers, system users and company personnel.
- Travelling, often on short notice, to customer sites to resolve problems or support other field service personnel.
- Occasionally travelling to provide coverage for Field Service Representative shortages across Canada (e.g., due to vacation or illness)
- Completing and submitting timely and sufficiently detailed field service reports in accordance with SFR policies, practices, protocols and/or standards.
- Providing training for customers and users on system maintenance.
- Documenting processes.
- Operating and rental vehicles in a safe manner.
- Providing feedback to product quality team.
- Providing appropriate input to update and correctarious Thermo Fisher/SFR system documentation.
- Providing input for various reports including identifying and isolating unique problems with
- Ensuring the protection of SFR and Thermo Fisher confidential and proprietary information.

Given your Territory and duties and responsibilities, your position requires that you are based in the GTA, Hamilton or Southern Ontario, Canada.

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