IT End User Support

7 months ago

Edmonton, Canada Bartle & Gibson Co. Ltd. Full time

**IT End User Support**

**WHY WORK FOR US**
- Company paid benefits
- Profit sharing
- RRSP match
- Paid sick days
- Career growth
- #GIVEBACK Program
- Personal Milestone Recognition Program
- Perkopolis Partnership
- Employee Referral Bonus Program
- Employee discounts on plumbing, electrical and heating products

**OUR MISSION**

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

**OUR VISION**

Be the preferred wholesaler by providing superior customer experiences.
Reporting directly to the IT Manager, you will be responsible (along with the rest of the team members) for supporting both local and remote users (500+). You may be required to travel to our other branches at times. A valid Driver’s License and reliable transportation is required.

**Duties and Responsibilities**
- Tier 1/2 first point of contact
- Focus on end user experience
- Assists end users in day-to-day functionality and efficiency
- Provides IT support for desktops, printers, peripherals, telephone systems, cellular devices, etc
- Prepare, configure, and deployment of workstations
- Prepare, configure, and deployment of printers, peripherals, telephones, and cellular devices
- Identifies, manage and resolve issues in a timely manner
- Responds to end user requests effectively and communicates with them to address issues
- Create and maintain end user information, knowledgebases, and asset tracking
- Warranty support for hardware
- Support physical and virtual end user workstations
- Assist end users in-person and remotely for remote branch offices and home offices
- Patching and general maintenance of end user devices
- Identify and recommend technology and process efficiencies for all aspects
- Liaison with 3rd party vendors/partners to work through warranty, operational, and/or project work
- Provide Tier 1/2 support for end users
- Primary OS/Productivity suite: Windows 7, 10, iOS, MAC, Android, Raspberry Pi, Office 2010-365
- Willingness to learn new technologies
- Assist with user identity and device management
- Additional duties as required

**EXPERIENCE AND EDUCATION**
- Preference for IT related Post Secondary Education or real-world hands-on experience
- Strong soft skills, ability to communicate up and to non-technical end users
- Experience with Microsoft Office 365, ITIL, and change management
- Strong documentation skills
- Security awareness knowledge and understanding
- Familiarity with current workstation hardware, various manufacturers, including cloud software as a service solution

BG02

Location: 13475 Fort Road NW, Edmonton, AB T5A 1C6

Work Location: In person

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