Customer Care Coordinator

4 weeks ago


Duncan, Canada Duncan Dodge Full time

Customer Care Coordinator

Are you great with people? If providing exception customer service is your dream job or you already have a forward-facing customer service job, then we want to meet you

Duncan Dodge is looking for a **Customer Care Coordinator** to join our Sales Team There are lots of duties, but you can handle that, because you are a multi-tasking wizard, right? So don’t be afraid of the long list of duties and responsibilities. We can get you there.

**What you will be doing**:

- Regular contact with guests through out the process to ensure they have been updated with information.
- Review surveys with guests and expected outcomes.
- Oversee a strategy to continuously engage customers, provide outstanding customer experiences to drive referral and repeat business
- Training with OEM courses as CSI Coordinator
- Ensures that every customer is satisfied with the sale, and sales process
- Establishes procedures for addressing customer concerns or complaints promptly.
- Work with department Managers to resolve open concern cases.
- Support a team environment.
- Maintains both professional behavior and appearance.

**What you bring**:

- Ability to resolve customer concerns in a positive timely manner.
- 2 or more years in a forward facing customer service environment or retail sales environment
- Excellent communicator with exceptional oral and written skills; you can talk to anyone
- Able to effectively present information to customers, and colleagues
- **Driven** to provide an outstanding customer experience
- Positive and Upbeat personality; your smile is contagious
- Willing to develop expert service product knowledge and understanding of regulations required in the Automotive Industry including OEM warranty policies and procedures; don't worry, we got you on this
- Computer proficient is a must.

We have a great bunch of people to work with, and a benefits plan of course. If this job sounds like you, send your resume with a cover letter TODAY

Pay: Up to $70,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Duncan, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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