Manager, User Experience Design

2 weeks ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

TD’s Digital Customer Experience team prides itself on creating industry-leading experiences used by millions of people on a regular basis. At TD, our mission is to design experiences that seamlessly integrate with our customer’s lives. The foundation of our design practice is a deep understanding of the customer. We know that the best way to improve a design is to observe people experiencing it. As a member of this team, you’ll be working closely with the best design team in the industry to solve unmet customer needs.

As part of the design leadership team at TD, you’re a true expert in your field, and are comfortable in a variety of disciplines - information architecture, interaction design, visual design, and product innovation. You're a hands-on leader with deep understanding of product experience design. You’ve managed a small
- or medium-sized team of designers in the past, and you thrive on the day-to-day collaboration with them. You’re a great storyteller who is at ease presenting and discussing your work with project teams and stakeholders. You challenge old ways of thinking and put the customer at the center of everything you do. Design thinking and User-Centred Design methodologies are second nature to you. You think critically, work quickly, are available to your designers, and give concise and actionable feedback with rationale.

If this sounds like you and you’re interested in leading and inspiring a team of top design talent to create industry
- leading experiences across customer touchpoints - then we want to hear from you.

Key Responsibilities:

- Lead and motivate teams to deliver quality user experiences
- Innovate experiences to address unmet customer needs
- Ensure high quality and consistent design, deliverables and assets
- Lead the timely delivery of high-quality strategy presentations, and experience roadmaps
- Support experience strategy presentations, and experience design roadmaps.
- Provide direction, feedback, critiques, and mentorship to the design team
- Manage and administer design projects, including resourcing and timelines
- Influence and inspire multidisciplinary and cross functional teams
- Build strong relationships with business, project teams, and technical stakeholders
- Identify, manage and mitigate user experience risk
- Attract, recruit and retain top talent
- Educate business partners on the benefits of User-Centred Design and Design Thinking

**Job Requirements**
- A degree in design or a design-related discipline (industrial design, user-centred design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.)
- A passion for great design and an eagerness to mentor and develop creative talent
- 7-10 years of design experience, with a minimum of 3 years leading a design team
- Minimum of 2 years mobile design or responsive design experience
- Effective communication & time management / prioritization abilities
- Proficiency in adapting processes to meet project needs
- Strong knowledge of product and service design
- Expert understanding of user-centered design methods and principles
- Ability to articulate design approaches and rationales to colleagues and stakeholders
- Drive to collaborate and foster collaboration
- Self-motivated, organized and accountable
- Conceptual ideation and visualization skills
- Proficiency at problem solving in a collaborative environment
- Versatility, flexibility, and willingness to collaborate
- Experience leading creative teams from concept to implementation
- Solid understanding of all creative disciplines (experience strategy, visual design, UX writing, design research, interaction design)
- Highly proficient in UX-related software packages (e.g. Figma, Adobe Creative Suite)

**Must submit a portfolio demonstrating a range of conceptual and UX design abilities, and how you worked with stakeholders and led a team.**

**Additional Information**
- Nice to have:
- Experience managing in a remote and hybrid working environment
- Advanced digital prototyping
- Experience strategy
- Script writing and video production
- Knowledge of online marketing, advertising and other interactive experiences
- Experience teaching others
- Training in a formal Design research practice
- Design thinking facilitation (Certified)
- French

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**

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