General Manager

5 months ago

Aurora, Canada Stretchlab AuroraNewmarket Full time

About the POSITION:
The ideal **General Manager - Sales & Operations **will oversee all studio functionality from Sales to Flexologists and Instructors. You will work alongside the owners to drive success and growth of StretchLab Aurora/Newmarket as part of our leadership team. This role is 80-90% Sales and 10-20% operations.

About YOU:

- You love fitness, health, and well-being with a passion for stretching, mobility and flexibility.
- You find it extremely rewarding to share with clients why they would benefit from stretching.
- You are looking to join & lead a great team where you contribute to driving our culture and being a major reason why our studio is an amazing place to work.
- You have a passion to oversee sales, revenue production and operations.
- You are comfortable being "in the field", sharing the StretchLab offering and its benefits in varying environments outside the studio.
- You have a background in full cycle sales in a B2C environment, and capable to _“Lead From The Front” _in producing sales.
- You are confident in your ability to create a premium experience for our clients. StretchLab is a premium, positive experience, and you need to be the leader in creating this environment.
- You are fully open to customized and unique training provided by StretchLab, including using operational software and holding the team accountable for same.
- Your leadership will be at the forefront of making StretchLab a fantastic destination for clients and an amazing place to work for motivated individuals who share our values and passion for wellness.

**REQUIREMENTS**:

- 2+ years of demonstrated success in membership/subscription-based environments and/or premium services (including, but not limited to: fitness & health & wellness environments, golf clubs, country clubs etc.)
- Ability to generate personal sales and training Sales Reps
- Ability to work both independently and collaborate with studio owners
- Ability to manage and drive all revenue streams from membership sales to retail
- Comfort with marketing tactics, including social media, leading community events and online marketing
- Ability to excel in a fast changing, diverse environment
- Ability to recognize areas of improvement and make changes using good judgment
- Highly organized, proficient in data management, ability to prioritize and meet deadlines
- Strong attention to detail and accuracy
- Ability to work harmoniously with co-workers, clients and the general public
- Proficiency with computers and Studio software, including CRM management

DUTIES
- Drive Lead generation through various tactics, including community marketing, online marketing and networking
- Identify, schedule and lead/participate in community events and studio promotions
- Implement sales process to schedule prospects into Intro class
- Drive Membership sales through outside sales and business development efforts
- Manage staff scheduling and coverage
- Lead studio-specific social media efforts
- Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
- Supervise Sales Representatives and Flexologists
- Utilize ClubReady & other software to create and report on revenue, utilization, attendance etc. for corporate and owners
- Independently make decisions related to high level customer service
- Follow up on collection of outstanding dues
- Maintain cleanliness and organization of the studio
- Enforce StretchLab policies and procedures
- Ensure all forms, administrative supplies, and literature is stocked and visible
- Strategically manage marketing campaigns to generate leads for the studio
- Any other duties as assigned

COMPENSATION & BENEFITS
- This position offers a competitive base salary; based on experience & performance
- Commission & Bonus paid on meeting/achieving monthly and quarterly targets

**Salary**: $58,000.00-$66,000.00 per year

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

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