Live-in Lodge Housekeeper/ Host(Ess)

1 week ago

Whistler, Canada Callaghan Country Wilderness Adventures Full time

As the Lodge Housekeeper/ Lodge Host(ess), you are responsible for maintaining the overall cleanliness of Journeyman Lodge while assisting in all the Lodge operations and hospitality deliverables as required. The role is labour intensive, but you enjoy the satisfaction of transforming interiors and producing beautiful results.

Safety is at the foundation of Callaghan Country’s priorities, and we are committed to providing our guests and team members a safe environment to play and work. You will diligently carry out practices and protocols to prevent and control the introduction, transmission, and spread of communicable illness/disease at our facility. As a master of your environment, you understand that physical environment plays a key role in the human temperament and take initiative to organize and maintain spaces that are conducive to relaxation and inspiration. It is your attention to detail and your commitment to first-class service and hospitality that will add the finishing touch to the entire Callaghan experience.

This position is highly customer service oriented, so you will also be responsible to ensure each, and every guest has an incredible stay at Journeyman Lodge. You are passionate about the backcountry experience, and you enjoy engaging this vibe with guests. You make each guest feel welcome and strive to make them feel valued, comfortable, relaxed, safe, taken care of, and generally, right at home. You recognize that each guest is an individual and has unique needs, values, and behavior styles. It is your mission to understand and learn about each guest so that you can find ways to add value to their individual experience. You recognize that some guests may seem ‘high maintenance,’ but you see these people as an opportunity for you to practice your patience and understanding so that you can contribute positively to their vacation.

You are a true people person, yet you thrive on the challenge of living in a remote location for long periods of time. You are adventurous, and you love the outdoors. You are an independent self-starter, a hard-worker, and a team player. You have a keen eye for detail, and you take the initiative to do what needs to be done to ensure that each guest has an incredible time in Callaghan Country. You are passionate about providing amazing hospitality to every guest.
- Job Requirements/Qualifications:

- **Position Requirements**
- Must have own transportation
- Lifting or moving up to 80lbs will be required
- Capacity to independently operate an off road vehicle in variable conditions
- Essential to personally enjoy/have familiarity with self-propelled wilderness pursuits
- ‘Big’ personality with warm and engaging character (epic storytelling skills and asset)
- A ‘Clean-Freak’ with personal interest and flair for interior staging and ambiance creation
- Must be a self-starter with the ability to work in a team environment, take initiative, assess priorities and multi-task, competently
- Will perform a variety of activities with a high level of accuracy within an, often, high-stress and fast paced work setting
- A collection of professional references will be required prior to final interviews
- Personal time commitment to a full season contract with Callaghan Country

**Education/Experience**
- Demonstrated initiative in community and volunteer endeavors
- Previous housekeeping training/experiences considered an asset
- Previous guest service / hospitality / lodge hosting experiences considered an asset
- A college diploma in Hospitality or Outdoor Recreation considered an asset
- FoodSafe and Serving it Right Certifications an asset
- First Aid Certified (minimum 40-hour course)

**Core Competencies**
- **Charisma** - Warm and disarming personality that can inspire interest and engagement in others
- **Service Excellence** - Implies an inherent passion to identify, relate, and serve guests, focusing one's efforts on discovering and exceeding their needs, every day.
- **Teamwork** - Demonstrates the ability to work cooperatively, participate fully, communicate clearly, support and learn from others, contributing to a cohesive team environment.
- **Tenacious Endurance** - Proactively responds to constantly changing and demanding workloads. Able to work long hours in a remote wilderness setting with limited access to traditional communication or social life.
- **Risk Assessment/Judgement** - Aware of your surroundings at all times and confidently make decisions to minimize risk to you and to company equipment.
- **Gumption** - Identifies a problem, obstacle or opportunity and takes appropriate action wherever necessary.
- **Emotional Intelligence** - Self-aware with tools to effectively control, and express your emotions and handle relationships judiciously and empathetically. Able to work and live very closely with other staff members and guests.
- **Physically Fit** - Ready to exert physical effort in transporting equipment and wares, enduring repet

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