Rooms Operations Manager

2 weeks ago

Etobicoke, Canada Sheraton Toronto Airport Hotel and Conference Centre Full time

The Sheraton Toronto Airport Hotel & Conference is located just 1½ kilometers from Toronto Pearson International Airport (YYZ) and offers 249 spacious guest rooms and 26,000 square feet of modern meeting space exquisitely designed on one level. At the Sheraton Toronto Airport Hotel & Conference Centre, we create a welcoming place for our community to gather.
- Our associates are empowered to go the extra mile and deliver exceptional guest experiences. As _“The World’s Gathering Place” We Invite, We Welcome, and We Connect with our guests and fellow colleagues.

**Job Summary**

The Rooms Operations Manager for Housekeeping will be responsible for the effective management of all daily operations in Housekeeping/Laundry within the hotel. He/she must lead the team towards and beyond property goals while still monitoring compliance in regards to the services standards and procedures as set out by the brand and public health authorities.

**Responsibilities include but are not limited to**:

- Leading and managing the daily operations of Housekeeping/Front Office/Laundry.
- Ensuring departmental procedures are followed for all Marriott programs and Larco Hospitality standards and administer all programs to achieve and exceed goals.
- Overseeing the housekeeping planning process to effectively deliver guest preferences and maximize use of room inventories.
- Ensuring guest satisfaction through excellent customer service and cleanliness and meeting or exceeding guest satisfaction goals.
- Handling guest concerns, compliments and suggestions in a professional, informed manner.
- Developing, motivating and orienting all Housekeeping/Front Office/Laundry Associates, providing direction to deliver excellent guest service and cleanliness.
- Communicating effectively to Associates using tools such as development reviews, training, departmental orientation, and departmental meetings.
- Participating in Associate recognition programs.
- Working in a safe manner and abiding by Occupational Health and Safety Legislation and hotel policies to accident and incident reporting procedures.
- Collaborating and providing support on social media initiatives including online reputation management (TripAdvisor, etc.), content creation and social customer service.
- Responsible for other duties as assigned by the Senior Rooms Operations Manager.
- Minimum of 2 years hotel supervisory experience in Housekeeping and/or Front Office is preferred.
- Post-secondary education in Hospitality or Business Administration is preferred.
- A genuine passion for Guest Service.
- Excellent communication, analytical and interpersonal skills.
- Excellent organizational skills, detail oriented and team player.
- Highly motivated and is able to motivate others with the ability to develop and train Associates.
- Strong computer skills, including Microsoft Word, Excel and Outlook.
- Property specific Management Systems experience is an asset.
- Experience in a unionized hotel is an asset.
- Able to work a variety of shifts (AM, PM and overnights).

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability

Application question(s):

- What is your salary expectation?

**Experience**:

- Lightspeed, Empower and Galaxy systems: 1 year (preferred)
- hotel rooms operations leadership, front office: 3 years (required)

Work Location: In person

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