Housing Support Team Lead

3 weeks ago

London, Canada Indwell Full time

Come Build Hope and Homes with Us

Full Time Housing Support Team Lead
403 Thompson Road, London
44 Enhanced Support Units

**Closing Date for Applications**: June 22nd, 2023.

**Position Description**: Reporting to the Program Supervisor, the Housing Support Team Lead will be responsible to provide residents in Indwell’s supportive living program with enhanced supports that help them maintain health and housing. They will work closely with the Program Supervisor, assuring quality health and housing services are delivered. The Housing Support Team Lead will promote and demonstrate the vision, mission and values of Indwell within the workplace and community. They will also lead within the context of a collaborative interdisciplinary team, reflecting the principles of person-centered and evidence-based care by assisting with coordinating and delivering mental health and addiction services to residents. The Housing Support Team Lead provides or supports in the treatment, rehabilitation, and support for individuals living in supportive housing. They will be responsible for the supervision and oversight of various support staff, as well as other contracted positions as required. This position will require a high level of resilience and willingness to work in close proximity to challenging situations.

**About Indwell**: We are a Christian not-for-profit charity that creates affordable housing communities and supportive programs to people seeking health, wellness, and belonging. Founded in 1974, we continue to grow and thrive to build high quality energy efficient housing and inclusive living, uplifting our society. Our belief is that every employee is a leader contributing to transform lives through HOPE and HOMES. Being a part of our amazing team you will be fulfilled working together with others who are genuinely invested in Indwell's mission to serve people impacted by poverty and homelessness. To learn more, go to: indwell.ca/our-model

**What our Tenants say**:

- "The welcoming you get when you walk through the doors, from tenants to staff. They're always checking on you."
- "Living at Indwell has been teaching me to do things and taught me how to get along with better people, be better people and trust people and let people do and say what they want."
- "An affordable rent. It’s huge, it’s huge. It means I can eat properly. And that affects my physical and mental health, so that is huge."

**Hours of Work**: Program hours expected to fall between 8am-11pm. Flexibility is required to meet program demands. The program operates 7 days a week, including public holidays. Participation in the on-call 24/7 schedule rotation is required for each position. At times, this position will also require substantial flexibility to meet program needs. Program schedule during the first year of the launch could have considerable variability depending on program demands.

**Direct Support to Residents**:

- Skilled in building therapeutic relationships with residents with a recovery-oriented, trauma-informed approach, promoting hope and trust.
- Knowledge and understanding of psychosocial rehabilitation, recovery models, including harm reduction strategies around substance use.
- Develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools.
- Work individually with residents to identify and achieve goals as it relates to their individual support needs and recovery.
- Connect residents with supportive community resources, including both clinical and informal supports
- Coordinate, lead and/or participate in case conferences with outside supports
- Confident in utilizing crisis management and intervention skills.
- Respond to resident complaints/concerns with care, compassion, and efficiency.
- Reinforce residents’ life skills, including spiritual, social, and coping skills.
- Assist with intake and orientation of new residents.
- Develop and facilitate relevant group programming.
- Ensure required documentation is completed in a thorough and timely manner with a focus on maintaining and protecting tenant health records.

Leadership
- Supervise and support various interdisciplinary support staff within the program as well as any additional contracted positions.
- Consistently show initiative and engage in creative problem solving alongside the Program Supervisor
- Demonstrate ongoing commitment to learning and supporting diverse individuals and communities (i.e. cultural safety, anti-racist and anti-oppressive practice).
- Experience leading and/or guiding internal teams to accomplish shared goals specific to health and housing support
- Coordinate and maintain quality improvement standards related to pest management, apartment checks, rent payments and arrears planning
- Ability to take the lead on internal program development and projects
- Established relationships with community partners within the local social service sector
- Reinforce a positive workplace cult

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