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Client Service Team Assistant

1 month ago

Calgary, Canada Bayshore HealthCare Full time

The Client Service Intake Coordinator - Under the direction of the Immediate Supervisor, is responsible for timely data entry of all client referrals and updated information.

DUTIES AND RESPONSIBILITIES:
Monday to Friday 9:30am - 5:30pm

Will be part of a rotating schedule every 3rd week for work on Saturday and Sunday
- Handle and document prospective client inquiries regarding requests for care and service
- Monitor task alerts daily for follow up and completion
- Manage HomeFirst messages for follow up and completion
- Manage Exception Reports from Shared Services
- Support Intake Coordinator with managing HomeFirst when needed
- Complete data entry and maintain accurate current careplan and scheduling documentation
- Handle and monitor discharges and holds
- Maintain filing for all client charts
- Organize and supervise all incoming referrals and memos
- Receive priority referrals by phone from AHS
- Assess information received for errors and notify AHS case manager with any discrepancies
- Accurately monitor and maintain field staff work alone safety legislation.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Reception relief as needed.
- Complete other tasks as requested.

Job Qualification

Education
Minimum - Secondary School Diploma. Completed of a recognized program such as Medical Office Assistant and/or a Medical Terminology course is preferred.

Experience
Minimum of 2 years related customer service experience, preferably in healthcare.

Other Skills and Abilities
Exceptional organizational and interpersonal skills. Capable of prioritizing a variety of tasks effectively. Proven ability to work both independently and as part of a team. Ability to meet deadlines and strong commitment to continual learning. Demonstrated competency in keyboarding and Windows software. Ability to operate all standard office equipment. Proficiency in written and spoken English.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements.

Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

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