Security/concierge (Pwlac)

We want you to join our team A place you can hang your hat and call home. We value the power of diversity, inclusion, individuality, dignity, knowledge, and hospitality. Our mission is to build and operate person-directed communities by providing care and hospitality for seniors.

**The Opportunity**:
The **Concierge role** will be serving the **Athens Creek Retirement Lodge** in **Penticton, British Columbia**. This role is responsible for ensuring top resident care is priority, with an elevated level of focus in hospitality and care.

**We are looking**:
Full-Time Permanent 5 days a week, Tuesday to Saturday 4pm-12am (40 Hours per week)

**Foundational knowledge and experience to grow from**:

- Coordinates tasks with the vision, objectives and guiding philosophy of Connecting Care
- A strong personal commitment to Person Directed Care approaches. Current familiarity with the Eden Alternative Philosophy and the Domains of Well-Being is preferred
- Strives to attain excellence in Resident, family member and employee care partner satisfaction
- Attentively communicating with our Community and all employee care partners and guests
- Providing information about the facilities and the surrounding areas, such as the best possible routes from one point to another by different transportation means
- Advising about the community, including where to shop for groceries, different transportation routes and means, what time trash pickup occurs, or how to reach emergency services
- Ensuring that the highest levels of customer care and service are maintained at all times
- Deal effectively with complaints, take the correct action and remain courteous at all times
- Friendly with a sense of humor and the utmost respect for all persons
- Knowledge of supportive living services, assessment, and care planning
- Maintains ongoing compliance with appropriate local, provincial, and federal regulatory standards
- Demonstrates strength in building partnerships with Residents, family members, employee care partners, volunteers, external care partners and the community at large to ensure the vibrancy of our community
- Flexible, willingness to prioritize and adjust routines
- Strong time management skills
- Awareness for accident and injury prevention and adheres to safe work practices
- Auditing and collecting ongoing resident/family feedback
- Assisting in identifying and addressing needs within the Community
- Actively participating on various committees/meetings providing advice/ input
- Performs other services/tasks/duties related to employee care partner role as assigned

**Skills and key deliverables that will take you further**:

- Grade 12 Diploma or recognized equivalent is required
- Current Standard First Aid and CPR Certificate
- Valid Security Industry Certificate

**Why Join Our Team?**
- Competitive compensation package
- Opportunity for personal and professional growth
- Life, Health & Dental benefits (All permanent employees with 20 hours)
- Looking for a happy corporate culture The term staff is not used here, we are Employee Care Partners