Residence Admissions Coordinator, Campus Living

6 months ago

Winnipeg, Canada University of Winnipeg Full time

Campus Living offers a wide variety of student programs, promoting an inclusive community that engages students in exceptional living and learning experiences within a diverse environment that fosters a sense of belonging. During the academic year, accommodation is provided to full and part-time students and families, and to conference and short-term hostel guests over the summer months.

**Responsibilities**:

- Schedules staffing for tours of the residences
- Coordinates large volume, time sensitive, communications/mail outs.
- Provides guidance for front line day to day operations.
- Coordinates move-in/move-out workflow processes and set-up.
- Responsible for the setup of residence information packages.
- Ensures all residence contracts are signed filed.
- Coordinates the room assignment processes.
- Approves/denies early termination applicants and adjusts bookings in StarRez.
- Responsible for archiving and retrieval of all records.
- Carry a cell phone (provided by the department) and maintains the capacity to respond when necessary.
- Liaises with Security and escalates situations to the Director if necessary.
- Works with the Director and Manager of Campus Living on hiring, and training, of Guest Service Assistants (GSAs), supervises and manages GSAs.
- Provides responses to inquiries from hostel guests.
- Manages and adjusts room inventory booking platforms to ensure maximum availability.
- Primary contact and contract liaison for all 3rd party contracting sites.
- Processes quotes and contracts for group booking requests.
- Accepts and processes hostel rent and laundry card payments.
- Creates and distributes guest invoices and receipts.
- Creates and maintains hostel fee records.
- Requests fee transfers and works in cooperation with financial services to ensure that hostel fees paid by inter-departmental transfer are received and applied to appropriate guest accounts.
- Provides prospective and current hostel guests with appropriate documents, information, and support.
- Accepts, documents, and resolves hostel guest complaints and concerns.
- Follows up/addresses behaviour issues of hostel guests, escalating if needed.
- Tracks and maintains an inventory of hostel supplies and coordinates ordering, cleaning, and replacement of linens as required.
- Schedules maintenance and cleaning of rooms.
- Creates and monitors the inventory of hostel keys, swipe cards, and fobs.
- Promotes the Short-Term Hostel business internally and externally.
- Implement policies, procedures, regulations and work routines in compliance with the Hotel Keepers Act.
- Researches best practices and new developments that relate to short-term hostel programs at universities.
- Tracks and follow-ups on any outstanding payments and on delinquent accounts, lack of payments, academic holds, and posts students for eviction.
- Implements financial evictions when approved by the Director.
- Prepares invoices for sponsorship events and internal recoveries.
- Processes and maintains financial records.
- Researches, plans, and implements new solutions to enhance the recruitment, admissions, and placement processes.
- Develops and maintains a residence recruitment calendar for internal and external events.
- Assists in the development and execution of the residence recruitment strategy.
- Represents the Campus Living department at university events and at external, national, or international recruitment events.
- Coordinates outreach efforts to various campus partners.
- Coordinates promotional opportunities between the department and other university faculties, departments, programs, and student groups.
- Coordinates research for new or expanded marketing opportunities for the department.
- Creates and implements programs in conjunction with the International Student Services to assist with the transition of international students into the residence community.

**Qualifications**:

- Undergraduate degree or equivalent experience.
- Proven track record of success in a leadership role.
- Administrative, marketing, and customer service experience required.
- A minimum of four years related administrative experience in a post-secondary environment.
- Experience with program planning, staff training, policy implementation, and staff evaluation preferred.
- Experience handling cash and processing payments required.
- Experience working in the hospitality industry preferred.
- Knowledge of specialized university and housing management software (StarRez, Colleague, and Salto) is required.
- Strong computer and analytical skills; advanced knowledge of Windows (Word, Excel, Publisher, and PowerPoint) is required.
- High level of understanding of the functions of the Campus Living department would be an asset.
- Knowledge and understanding of Adult Students, University Student Residence Housing and Life Issues, University Student Services Environment, Rental Housing Issues, and FIPPA would be an asset.
- Proven ability to establish and maintain e

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