IT Support

**PEOPLE I** ENGINEERING **I ENVIRONMENTS**

**IT Support**

**Location: Guelph, Ontario**

GM BluePlan Engineering (GMBP) is a dynamic consulting firm providing niche skills in land development, municipal infrastructure planning, asset management, design and construction. Built on robust municipal, environmental, land development and structural engineering services, we have a strong legacy of providing sound technical advice and innovative solutions for our private and public sector clients.

**About the IT Team**:
The GM BluePlan Engineering IT team is growing in order to continue to provide quality IT support to GM BluePlan's growing team of Engineers and Technicians. The team currently supports more than 240 staff in seven office locations and an increasingly mobile workforce. GM BluePlan's dynamic and fast paced environment means that all IT team members play a vital role in the success of the business and its staff.

The IT team is dedicated to incremental continuous improvement by (re)defining processes and automating tasks. This allows us to streamline our workflow and work in a more efficient manner. Our processes remain flexible, with room for customization to ensure we can support the GM BluePlan team and our clients.

**The Role**:
**Compensation**:
GM BluePlan is committed to providing:

- A competitive compensation package commensurate with experience.
- A comprehensive benefit plan that includes dental, health, and paramedical coverage, as well as life, short and long term disability insurance.
- Opportunity for career development through education opportunities.
- A competitive vacation package.
- Optional extra-curricular social activities, including hockey, golf, BBQs, family activities, and many more social and charity events.

**Your Responsibility Within The Team**:

- You will provide full lifecycle support for computer and peripherals (printers, cellular, etc.), software and hardware aspect; provisioning, updating, troubleshooting, and decommissioning.
- Working to quickly resolve IT support tickets from simple requests such as password resets or software installations, to more complex issues. Escalating issues to the infrastructure administrator or IT management, as required.
- Support ongoing IT documentation
- Liaising with vendors to resolve support issues, when necessary.

**Education/Technical Proficiencies**
- A post-secondary certification in IT, or equivalent experience
- Deep knowledge of Windows 10
- Experience with Microsoft 365 service administration and other "as a service" platforms an asset.
- Experience with Autodesk software an asset.
- Experience with the ITIL framework as asset.

**COVID-19 Considerations**:
**What You Bring**:

- You are enthusiastic and positive minded. You love being part of a team and helping people
- You bring experience working in a small but dedicated IT team where end-users are considered people that you actually want to help.
- You work well unsupervised and can roll up your sleeves and solve problems on your own, but you know when to step back and ask for help.
- You understand that while we try to keep work within standard working hours, we're an IT team so sometimes we need to log in after hours to deal with emergencies or maintenance activities.
- You understand that as an IT team, it's our job to serve the business. It's not their job to fit in with how we like to get things done. We must be flexible, wherever possible, to help them succeed. The answer is never a simple no.
- You are committed to improving the IT team. We are the sum of our parts, so everyone has the ability to make us better.
- You are organized and you pay close attention to details. People are inspired by your ability to be right and get things done.
- You strive to learn as much as possible about technology, not just because technology is cool, but because you understand that we can use our knowledge and experience to help others get more from technology.

**Join our Team**
- We thank all applicants; however only those selected for an interview will be contacted._