Field Specialist, in Home
2 weeks ago
A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.
At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.
Come dream bigger and brighter with Shaw.
The role
A typical day
- Effectively deliver feedback to supervisors and leadership teams to improve our operational performance and delivery of the in-home customer experience.
- Perform Quality assurance site inspections on all types of Shaw installation and service work.
- Confirmation of Customer Satisfaction and compliance with all Shaw technical requirements, and arranging for necessary corrections at the time of inspection.
- Provide feedback to supervisors and leadership teams to improve our performance.
- Maintain accurate system records and support documentation for all work orders.
- Answering all customer inquiries and demonstrating or configuring all Shaw services.
- Support installation and service technicians through field mentoring and practical training (as required).
- Recognize and track training needs as observed from inspections and service calls.
- Liaison with other departments to facilitate improvements
- Facilitate group sessions, training programs and one-on-one discussions on a variety of procedural, technical and health and safety questions
- Promote a positive image of Shaw products and services
- Various other duties as needed
Your skills/experience
- Minimum 3-5 years’ experience in either installations or Service or a combination of both
- Ability to work various shifts including weekends, evenings, and statutory holidays
- Excellent communication skills, both written and oral
- Strong organization skills and ability to follow through
- Able to work independently and with others in a team environment with mínimal direction as well as deal with the public
- Results oriented with the ability to work in a fast paced, ambiguous and rapidly changing environment
- Physically able to perform and work safely in all types of indoor and outdoor conditions. These aspects of the job include (but are not limited to) the climbing of ladders, working in confined spaces, and the safe operation of hand tools
- Maintain a valid driver’s license and must provide a driver’s abstract annually
- A positive, “can-do” demeanor and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
- Travel will be required and may involve overnight stays
Other details
- This position requires the successful completion of a criminal background check
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