Planned Care

3 weeks ago

Windsor, Canada Global Excel Management Full time

**Job Description**:
**Planned Care - Case Coordinator (One Year Contract)**

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you

As a Planned Care - Case Coordinator on our Case Management Team, you will proactively provide support to insured members by coordinating and managing access to eligible medical benefits for planned or emergency care.

**What does your typical day look like?**
- Monitor hospitalized and outpatient clients, update claim notes and keep record of decisions and cost to dates / reserves. Set objectives to meet the needs of the client/insurer;
- Provide accurate and complete information to identify solutions to customers, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material;
- Work closely with the Medical team, Managed Care and other Global Excel departments when applicable;
- Provide emotional support to families in need to assist them in coping with a difficult situation;
- Initiate and coordinate medical patient transfer to promote client safety and contain costs as well as vehicle returns when needed;
- Identify solutions to customers, facilities/providers issues, inquiries by providing accurate, reliable, and complete program information.

***What skills and experience do you need?**:

- Post -secondary education, certificate or equivalency training in a medical or health related field;
- Understanding of US medical system, travel insurance, insurance terminology or case management;
- Proficient computer skills including Microsoft Office Suite (Intermediate typing speed) required;
- Excellent communication skills, both verbal and written; bilingualism is an asset (French preferred)
- Excellent organizational and time management skills;
- Handle/communicate and exchange sensitive and confidential information in a professional manner;
- Able to multitask and handle fluctuating work volumes in a fast-paced, customer-focused environment;
- Availability to work various shifts and days of the week including weekends and holidays as required.

**When you apply**:
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

**Note**: Only applicants selected for an interview will be contacted.

We offer you:

- Global Excel offers more than a position;
- We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
- Please reach out to your local HR department if you would like to know more about benefits offered in your site.

**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:

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