24-11-resident Manager

2 weeks ago

Coquitlam, Canada AFFORDABLE HOUSING SOCIETIES Full time

**RESIDENT MANAGER**

**The Job**

At the Affordable Housing Societies, we’re all about “Making People’s Lives Better” --- for our tenants, for their families, and for our employees.

Join an exceptional group of diverse, caring, dedicated, and passionate people who are inspired to make a difference in people’s lives by delivering a tenant experience that is authentic, personalized, and memorable for more than 10,000 people across the Lower Mainland. AHS is a close-knit team of professionals who provides the very best quality service to our tenants and communities we support.

The Affordable Housing Societies - one of BC’s largest not-for-profit affordable housing providers is looking for a qualified Resident Manager to manage 2 or our properties in Coquitlam.

**About You**:
As a Resident Manager you are a positive, detail oriented and passionate professional who wants your work to have a lasting meaningful impact for individuals and families, through excellent management of the properties and homes in which they live. You have a record of effective tenant relations, conflict resolution, facility maintenance and security, including compliance with municipal and provincial regulations. You espouse the values of integrity, kindness, and compassion, and take seriously the social responsibility of effectively managing the housing of individuals of various backgrounds including many who are highly vulnerable. You understand and are empathetic to the many reasons individuals find themselves in precarious housing situations including trauma, addictions, mental health challenges and the confidentiality that goes along with it.

**Key Functions Include**:

- Manages and enforces the collection of monthly rent contributions
- Answers and determines emergency calls and notifies appropriate authorities, including
- emergencies outside of regular working hours
- Maintains strong positive tenant relations by promptly responding to all tenant requests and
- inquiries
- Completes incident and other reports; delivers notices and forms as requested
- Generates work orders for external contractors
- Processes tenant move-outs by completing move-out inspections and receiving keys or security cards; Facilitates the work required to restore the suite to a good and clean condition
- Performs unit inspections and assists with annual inspections
- Maintains order and appearance of the common and public areas including vacant units
- Performs minor maintenance duties throughout the site
- Other related duties as required

**Knowledge, Skills, and Abilities**:

- Strong knowledge of building structures and systems and an ability to recognize and address deficiencies
- Demonstrated knowledge of the BC Residential Tenancy Act
- Good organizational and problem-solving skills
- Excellent project management skills
- Good written and oral communication, plus interpersonal, conflict management and
- relationship-building skills
- software

**Education, Experience, and Qualifications**:

- Minimum Secondary School Diploma or equivalent
- Minimum one year of recent experience as a residential rental building manager
- Minimum one year of leadership, people management or supervisory experience
- Experience with Arcori Purchase Order system considered an asset

**Mandatory Job Requirements**:

- Valid BC driver’s license (Class 5) with clean driving record and a reliable vehicle
- Successful pass of a Criminal Records Search with Vulnerable Sector

If you possess all the required job criteria and experience, please outline why in your cover letter and why you are the right fit for our organization, your availability date, your salary expectations and three professional references for background check.
- While we appreciate all applicants, only those selected for an interview will be contacted._

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Housing allowance
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Application question(s):

- Will you be able to successfully pass a criminal record check (vulnerable sector)?
- Do you have an understanding of the BC Residential Tenancy Act?

**Education**:

- Secondary School (required)

**Experience**:

- Building Management: 1 year (required)

Licence/Certification:

- BC Drivers License (required)

Work Location: In person

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