Automotive Service Manager

6 months ago

Mississauga, Canada Whiteoak Ford Lincoln Full time

**Whiteoak Ford Lincoln **is searching for a dynamic **Automotive** **Service Manager** to lead the Service team and to assist in the growth of our operations

If you have Service Manager/Fixed Operations dealership experience, a dynamic personality, a great worth ethic, and are searching for a long and rewarding career, then this is the opportunity for you

**Job Overview**

This position is responsible for managing the Service department of the dealership. This includes directing the shop, front desk and all related positions in order to achieve a constant revenue stream for the dealership.

**Role Responsibilities**
- Prepare and recommend annual business objectives for the after-sales area to the General Manager.
- Prepare and manage operating budgets.
- Design, recommend and implement various programs and promotions to achieve revenue and profit targets.
- Maintain various reporting systems as required by the General Manager and the manufacturer.
- Maintain up-to-date information on new equipment and tools.
- Ensure that the shop is operating at an efficient and safe level in order to satisfy customers, reduce returns to the shop and keep it as injury free as possible.
- Ensure that technicians are always trained with the latest manufacturer technologies.
- Maintain an up to date knowledge bank of federal and provincial regulations and municipal bylaws such as those concerning the removal of hazardous waste, etc.
- Ensure that compliance with manufacturer’s warranty policies and requirements is always observed.
- Work closely with other dealership department managers; e.g., Parts, Sales, to ensure the profitability of the entire dealership is maintained.
- Hire, train and motivate department employees, while encouraging their professional growth. Perform annual employee performance evaluations.
- Hold and lead regular team meetings.
- Build and maintain excellent customer relations.
- Makes customer satisfaction a priority and leads by example.
- Performs other tasks based on management requirements and instructions.

**Qualifications**
- 5+ years of experience in the automotive industry.
- 3+ years of management experience in the automotive industry.
- Ford experience is prefferred
- Proven ability to influence change and effectively lead.
- Excellent communication, interpersonal and time management skills.
- Ability to adapt to a changing environment and meet deadlines.
- Proficient with CDK and PC systems.
- Strong leadership skills.
- Valid Ontario G Driver's License.
- Clear Driver's Abstract.
- Automotive Technician’s License is an asset.
- High School Diploma or equivalent.

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**Benefits**
- Flexible Hours.
- Competitive Group Benefits package.
- Work/life balance.
- Training and support programs.
- Corporate support.
- Mentorship and development.
- Career opportunities within our automotive group.
- The Rafih Auto Group is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Mississauga, ON L5C 1T7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (preferred)
- service managing: 5 years (preferred)

Work Location: In person

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