Pathway of Hope Caseworker

This position brings life to the mission of The Salvation Army through casework services through the Pathway of Hope initiative. Pathway of Hope is an integrated mission case management framework, and the work of this position supports the organizational desire to move from transactional distribution services to relational and transformational ministry. This position provides casework services through a collaborative approach in which ministry units partner as stakeholders in serving the community. Through a referral process, this position offers mobile casework services in its assigned region by visiting ministry unit locations to meet with participants, and engage with participants in public settings or in homes, as appropriate. This position supports ministry unit integration and encourages the delivery of spiritual care services by each ministry unit team. This position also works with ministry units to produce and promote opportunities for corps members and volunteers to get involved with supporting families

**KEY RESPONSIBILITIES**:
**Direct Case Management Services**:

- Serve as the primary caseworker and key contact for Pathway of Hope in the assigned region.
- Engage and build rapport with the target population
- Maintain a caseload of 6-12 participant files
- Provide client intake and ongoing assessments to Pathway of Hope participants
- Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up)
- Work with Pathway of Hope participants and ministry unit teams to coordinate ongoing goal setting and action plans; schedule regular meetings to review progress and engage in further planning
- Effectively maintain records to accurately reflect services rendered using all appropriate forms, including detailed case notes for every interaction
- Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation
- Conduct/arrange home visits, as needed
- Assist participants in making connections and accessing community resources; offer/arrange accompaniment services as appropriate
- Provide information and referral services, as needed, to both clients and ineligible participants

**Ministry Unit Coordination**:

- Work with your ministry unit to form a local Pathway of Hope team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective
- Facilitate ministry unit access to the services of the THQ Pathway of Hope team including case consultation and technical assistance, training and development, as well as evaluation and reporting
- Coordinate community linkages, referral and enrollment processes, and any reporting requirements
- Ensure program policies and procedures are followed to maintain integrity, accountability and program outcome measurements

**Communication and Reporting**:

- Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team
- Connect regularly with the corresponding Region Board to provide
progress reports and request any necessary support
- Connect with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning
- Collaborate with the THQ Pathway of Hope Regional Coordinator to promote and organize training opportunities
- Attend and participate in trainings and meetings as required by the Ministry Unit, Divisional and Territorial Headquarters
- Perform other duties as assigned

**Community Networking and Partnerships**:

- Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants
- Attend agency and community meetings, as needed

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Post-secondary degree/diploma in Social Work or other Human Services Field
- Previous experience in social services/mental health setting
- Minimum 2 years of experience in a related field; working with inner city agencies/services and clients
- Previous experience with program facilitation, administrative duties, and program development
- Demonstrated competence in developing and maintaining appropriate client relationships and inter-agency relations
- Able to perform general administrative tasks
- Experience with community development considered an asset
- A valid Driver’s License
- Excellent organizational, interpersonal and communication skills (written and oral)
- A team player; ability to work in a compassionate, respectful, and non-judgmental manner
- Ability to enter data and perform statistical analysis efficiently and
accurately
- Ability to work collaboratively in a team environment and independently when required providing necessary information and documentation, if necessary
- Detail oriented skil