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Service Advisor

7 months ago

Val Caron, Canada Fountain Tire Full time

Overview:
Looking for a career instead of a job?
**Fountain Tire Val Caron (4-2945 Belisle Dr) **is looking for an energetic and dedicated
**Inside Sales Representative** to join our team

***Wage based on experience**

**What each day will bring**:

- Create work orders and arrange bookings and communicate them to technicians
- Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up
- Provide proactive calls to customers to determine their satisfaction level with the service they have received
- Recommend tire service, specialty tire service, wheel and mechanical service to customers; this includes describing warranties and associated costs to customers, ensuring requested product is available, and suggesting alternative product if requested product is not available in an acceptable time frame
- Ensure that all products are billed accurately to the customer, and process all necessary information in the computer system
- Operate company and customer vehicles in a clean and safe manner; this includes having the appropriate vehicle license, using proper barriers to maintain vehicle cleanliness, and ensuring equipment and loads in company vehicles are safely secured for transportation
- Assist in inventory management through documentation processes, monthly cycle counts and annual inventory counts.
- Keep promotional material updated in the showroom
- Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules
- Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire
- Special projects and other duties as assigned

**What kind of person are we looking for?**
- Working knowledge of passenger, light truck tires, specialty tires, commercial, OTR, industrial tires and mechanical services.
- Customer service skills with the ability to develop and maintain effective relationships with team members and customers; this includes good communication and interpersonal skills.
- Effective listening skills with the ability to identify customer requirements and provide recommendations.
- Intermediate computer skills
- Proven ability to work independently with mínimal supervision; this includes organization, time management and problem solving skills.
- Flexible, patient and calm when working in a fast paced environment
- Focus on meeting goals and targets
- Ability to lift 25 kilograms

**What is in it for you?**
- We will develop your skills and certifications with our excellent training
- We take care of you and your family with our impressive health, dental and vision benefits- A retirement savings plan with company matching to help you achieve your financial goals- Save your money with our staff discounts on tires, parts and mechanical services at all Fountain Tire locations