Customer Service Supervisor

3 weeks ago


Thunder Bay, Canada GFL Environmental Inc. Full time

GFL Environmental is looking for a Customer Service Supervisor for our Northern Ontario Region The role of this Customer Service Supervisor is to support the customer service and billing activities along with all related documentation for GFL Facilities within Northern Ontario.

**Key Responsibilities**:

- Work closely with Customer Service Manager, General and District Managers, to bring cohesive/standardized approach to customer service across the company
- Identify opportunities for improvement/streamlining of processes; work with Manger, branch/facility managers and area District Manager to implement decided changes/improvements
- Create and support a consistent streamlined customer service approach that can be employed to all the Northern Business units (from Initial customer call in, through work order creation, scheduling, data entry/updates and invoicing)
- Provide/arrange refresher training for current staff on GFL operating (OMS) system and use of the system for all processes (quoting, orders, scheduling, billing, and reporting)
- Stay appraised on changing regulations ie) RPRA, Stewardship etc, and provide communication, support, and arrange training to staff relating to the changes
- Train, monitor, provide feedback to customer service/billing administrators
- Handle customer complaints and/or issues
- Assist Business Units in utilizing OMS as the primary scheduling tool eliminating manual processes
- Provide administrative support to Northern sites as required, and as projects arise
- Reduce lag time in billing at all Northern sites to reduce DSO
- Ensure Work orders are created on a timely basis and scheduled with the appropriate facility
- Configure and deploy consistent interval-based scheduling using OMS system for commercial, septic and porta lines of business
- Support sales as required (Customer service/Sales Rep partnering to offer seamless service to customers)
- Travel as necessary to each location (home base of Thunder Bay ideal)
- Assist in up-dates to system for customer
- Other duties as assigned by the manager or designate

**Knowledge, Skills and Competencies**:

- College graduate in Office Administration or similar area of study
- Must have previous experience using Microsoft Office suite of programs (word, excel, etc)
- Previous experience with operating systems (ex SAP) is an asset
- Previous experience with portals such as ARIBA, COUPA, etc for invoice/data uploading is an asset
- Previous Waste Management experience is an asset
- Previous experience working part of a team in a large organization considered an asset
- Must be detail-oriented and ability to problem solve/solution issues as they arise
- Must be flexible to shifting priorities in a fast-paced environment and work with mínimal supervision
- Must have reliable transportation to travel between locations

**Who we are**:
GFL Environmental is the only major diversified environmental services company in North America; operating across Canada and the United States; offering services in solid waste management, liquid waste management, and infrastructure development.

Recognized by our signature fleet of bright green trucks and equipment, we offer a wide range of environmental and industrial services to businesses, communities, and households, providing a consolidated and sophisticated approach to meeting our customers’ needs.

**GFL Benefits**:

- Medical and Dental Coverage Our industry leading benefits package
- RRSP Matching: We support your future goals by matching your RRSP contributions
- An environment to encourage professional growth and development
- Be a part of the Full-Cycle Project initiative - a way to give back to the community

**We thank you for your interest. Only those selected for an interview will be contacted.**

**GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Licence/Certification:

- G licence and reliable method of transportation (required)

Willingness to travel:

- 25% (required)

Work Location: On the road


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