Bell Person

1 month ago

Ottawa, Canada Marriott Ottawa Full time

**BELL PERSON - GUEST SERVICES ATTENDANT**

REPORTS TO: Guest Services Manager (GSM)

**BE PART OF MARRIOTT OTTAWA’S FUTURE**

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a long-time icon of hospitality for our Guests. With 489 Guestrooms, 36000 sqft of Event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, and a Starbucks, crowned by our rotating rooftop Summit venue, we are the tallest hotel in the City and second-largest hotel overall.

Marriott Ottawa is preparing to begin a transformative, top-to-bottom renovation of all guestrooms, event space, restaurants and public areas, commencing in mid-2024, positioning the hotel to continue its storied legacy of hospitality excellence.

**Be** where you can do your best work, **Begin** your purpose, **Belong** to an amazing global team, and **Become** the best version of you.

**YOU’RE A GREAT FIT IF YOU**:

- Are Caring
- Are a Storyteller
- Are Extraordinary
- Are Open Minded

**YOUR RESPONSIBILITIES MAY INCLUDE**:

- Greet all guests as first point of contact with the Hotel including unloading luggage and providing a warm welcome.
- Ensure that all guest inquiries are answered/ followed up including explaining property services and room features.
- Provide the highest level of service possible in an efficient, courteous and professional manner by following Marriott Standards and Art of Hosting principles: Cues, Connections and Making it Brilliant
- Understand and satisfy all guest requests.
- Be familiar with local area, events and places of interest with being able to provide directions when requested.
- Maintain front entrance area by directing vehicles and pedestrian traffic.
- Must be compliant with all Hotel Emergency Procedures.
- Other reasonable duties as required.

**JOB SPECIFICATIONS**:

- **Education/Experience and skills**_
- Previous Bell Desk experience an asset
- Previous experience as Guest Service Agent preferred
- Previous customer service experience.

Complexity/Analysis:

- Excellent communication skills in both official languages (English & French).
- Must be committed to task completion.
- Superior service excellence skills to exceed guest expectations.
- Demonstrate a high degree of customer service skills.
- Excellent knowledge of the city and points of interest.

Other
- Must be able to lift/carry at least 50lbs.
- Must have a valid driver’s license & impeccable driving record and must be able to drive both manual and automatic transmission.
- Must be able to stand for extended period of time
- Must be able to push and pull luggage carts and other equipment weighing up to 250lbs.
- Ability to work flexible hours, weekends and holidays based on seniority/availability.
- Must be available for weekend shifts.

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**What we offer**
- Positive respectful culture
- Marriott Worldwide Travel perks and benefits
- Duty Meal & Food and Beverage Discounts
- Rewards and Recognition
- Growth Opportunities
- Chance to work with some amazing people

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