Gucci Store Director

6 months ago

Vancouver, Canada Groupe Kering Full time

Summary

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

**Job Description**:
Role Mission

As Gucci Store Director, you will lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations.

You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store.

You will guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store.

You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.
- Key Accountabilities

Client Experience
- Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.
- Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.
- Inspire and foster collaboration amongst Team Managers, Store Clienteling, and Store Training to achieve coherent and strong clienteling-related activities and training.
- Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.
- Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.
- Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.
- Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.
- Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
- Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results are met.
- Maintain and inspire a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.

Leading People
- Act as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism, ethics, and leadership with people and clients.
- Assist and guide your team in managing the performance and the development of their teams ensuring high engagement of top performers and effective improvement of bottom performers.
- Adopt and foster a growth and can-do mindset with your team members by challenging and stretching them to seek innovative solutions, whilst adhering to ethics and professionalism.
- Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process.
- Endorse and develop the leadership and functional capabilities and skills of the Associate Store Director/Manager to become ready for a future Store Director/Manager role.
- Inspire and champion proactivity and accountability in cultivating and empowering talents in the store, retaining and engaging them, and facilitating their career growth and mobility.
- Lead and guide engaging and effective Store Briefings to cascade key business objectives and execution action plans, keeping at heart equal focus on business and people.
- Manage and oversee effective and timely resolution of employee-relations matters in partnership with your manager and the People Partners.
- Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive recruiting.
- Oversee a consistent and timely Gucci onboarding experience for all new hires.

Sales Performance
- Partner cross-functionally to drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability.
- Devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on the first-mover advantage and seize market opportunities.
- Demonstrate sales leadership by playing an active role on the sales floor through coordinating front of house (FOH) and back of house (BOH) activities, engaging with top clients, and ensuring the highest level of client service and hospitality.
- Oversee and ensure the manage

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