Tasting Room Associate

3 weeks ago

Okanagan Falls, Canada Uppercase Winery Full time

Directly reporting to the Tasting Room Supervisor, this position will be responsible for providing experiences to customers, maintaining a clean and welcoming environment, and ensuring a superior customer experience.

**Responsibilities**:

- Wine Shop Operations:_
- Manage the daily needs of the tasting room, ensuring a welcoming and engaging environment for guests.
- Ensure exceptional customer service standards are met.
- Ensure compliance with all licensing regulations, health and safety protocols, and alcohol service guidelines.
- Handle customer inquiries, feedback and requests with professionalism and efficiency.
- Customer Experience:_
- Conduct standing and/or seated tastings depending on your tasting room’s policies, ensuring a superior customer experience by engaging guests, sharing knowledge about the winery, and offering guidance on wine selections.
- Foster a warm and inviting atmosphere, ensuring guests feel valued and comfortable throughout their visit.
- Ensure wine club members receive personalised experiences.
- Monitor customer feedback, reviews, and suggestions, proactively addressing any issues or concerns with your Tasting Room Supervisor.
- Administrative Support:_
- Assist with online and phone-in order fulfilment activities, including processing wine sales, packing orders, and ensuring customer pick-ups are handled seamlessly.
- Assist with inventory counts, stock rotation, and managing supply levels for the tasting room.
- Team Leadership and Training:_
- Lead by example, motivating other tasting room staff to deliver exceptional service.
- Foster a positive and collaborative team environment, promoting effective communication and teamwork.
- Work towards meeting or exceeding sales targets set by the Hospitality & Wine Club Manager (including wine, merchandise, and wine club sign-ups).

**Job Types**: Full-time, Part-time, Seasonal
Contract length: 7-8 months

Pay: $20.00-$22.00 per hour

**Benefits**:

- Company events
- Flexible schedule
- On-site parking
- Store discount

Day range:

- Every Weekend
- Monday to Friday

Flexible Language Requirement:

- French not required

Shift:

- 4 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift

Work Location: In person

Expected start date: 2024-03-26

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