Auto Body Shop Manager

3 weeks ago

Richmond Hill, Canada Collision Center. Full time

Experienced Automotive Body Shop Manager required:
We are looking for a talented Body Shop Manager to join our growing company, to ensure that customer vehicles are repaired to our standards of excellence while accommodating customer needs.

**What will you get?**

Great opportunities for growth within a large and well-established corporation; Competitive salary; Full-Benefits; Be part of a company that values diversity, equity, and inclusion.

**Key Responsibilities**
- Lead and account for all aspects of the Collision Centre operation
- Prepare and manage the annual and monthly operating budget of the Collision Centre
- Forecast, target, and track monthly sales, profit, and expense objectives
- Implement all systems, scheduling, and procedures in the Collision Centre Sustain high profitability in all areas and control departmental expenses Achieve Net Promoter Score targets
- Evaluate and coach team members through performance management reviews
- Address and resolve all customer concerns in a timely manner without compromising the client experience
- Process and approve all bi-weekly payroll and submit to Central Service Responsible for all accurate costing and closing of each Repair Order prior to submitting to ACC.
- Ensure all Insurance programs, guidelines, and procedures are adhered to Ensure all total losses are processed as per Insurance guidelines.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team All communication correspondence will be addressed and responded to within 24hrs
- Attend Monthly Managers Meeting scheduled by Senior Leadership
- Partners with the Management Team to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality control and employment standards;
- Control inventory of paints and materials. Places orders for supplies as required.
- Comply with all Health and Safety, and Environmental policies and procedures.
- Manage and motivate Body Shop Employees
- Expected to have a positive attitude and promote a healthy work environment.
- Drives the process of ensuring all files are closed within 24 hours of vehicle delivery;
- Other related duties as assigned.
- Self-Motivated
- Experienced in a body shop setting
- Exceptional customer service
- Organized and process oriented
- Good computer skills
- Excellent communication skills
- Previous automotive Body Shop Management experience required
- Good sense of diplomacy, including negotiation and conflict resolution skills
- Demonstrated time management, problem solving, critical thinking and sound judgement skills
- Good interpersonal and customer service skills
- Must have a valid driver’s license.
- Good phone skills
- Profit / Money motivated
- Ability to work independently in a busy environment. Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

*

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$95,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

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