Operations Supervisor

2 weeks ago

Halton Hills, Canada Metro Supply Chain Full time

BUILD YOUR CAREER HERE
Based in Canada, Pivot Logistics a division of Metro Supply Chain shapes and delivers innovative supply chain solutions that helps some of the world’s fastest growing and most reputable brands advance their businesses. Over the past 40+ years, we’ve grown into a significant operation of more than 80 sites across North America and Europe and 6,000 team members. What hasn’t changed is our unique “Our Way” culture built on respect, inclusivity, and a commitment to always improving. We strive to positively impact our people, communities, and environment in everything we do, which means investing in our people, technology, and infrastructure, and using our skills and passion to give back to worthy causes.

JOB SUMMARY
Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of operational performance, customer relations, continuous improvement, and people development.

**Shift**:
Sunday - Wednesday (12:00pm - 10:00pm)

**MAJOR DUTIES AND RESPONSIBILITIES**:

- Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
- Complete shift briefings to ensure the effective communication of relevant information to all employees.
- Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
- Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
- Hold Team Leaders accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
- Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
- On a daily basis approve all labour hours using ITR in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
- Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
- Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
- Maintain a clean and safe work environment.
- Fulfill the duties of a supervisor under the Occupational Health and Safety Act including; safety, violence and harassment laws.
- Assumes additional related responsibilities as required.

EDUCATION/EXPERIENCE
- Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.
- Five (5) years Distribution experience (3PL experience would be an asset)
- At least two (2) years supervisory experience, preferably in a 3PL Operations role

**CORE COMPETENCIES**:

- Provide excellent Customer Service with effective customer interaction skills.
- Ability to develop and maintain relationships with internal and external business partners.
- Excellent communication skills both verbal and written.
- Ability to prioritize work assignments.
- Must be flexible and willing to work additional hours when required.
- Excellent knowledge and experience with RF scanners.
- Ability to make sound decisions independently to obtain desired results.
- Excellent interpersonal skills and a proven leadership ability within a team environment
- Analytical skills with familiarity of financial reports.
- Previous experience with warehouse systems such as Red Prairie a definite asset.

Join a diverse team empowered to continuously deliver value and make a real impact to our customers, our team, and our world.
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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