Starbucks Team Lead

7 months ago

Abbotsford, Canada Sodexo Canada Ltd Full time

**Company Description** Starbucks team leader - Located at the Abbotsford Hospital**

Full time position with benefits after probation

Competitive hourly rate
- $18.15 plus tips

**Previous experience in similar role is required for this position**

**Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career with a company that shares your passion**

**Contributing to The Well-Being and Quality of Our Consumers**

The well-being of our consumers is at the heart of Sodexo's approach, customer engagement is integral in the services provided by Sodexo employees in various locations across Canada. We work closely with our consumers and clients to create an interactive and personalized environment for the well-being of everyone we serve.

Sodexo is proud to announce these nominations: 2021 Canada’s Best Diversity Employer; 2021 Canada’s Greenest Employers; 2020 Bloomberg Gender-Equality Index featured company; 2020 Parity Certification - Platinum level and Progressive Aboriginal Relations (PAR) Program company - Gold Level.

**What We Can Offer You**

Sodexo offers you a flexible and dynamic work environment, competitive compensation, access to ongoing training and development programs, and countless opportunities to grow within the company.

Sodexo is growing We are looking for a **Sodexo Team Lead **to join our dynamic team. This position is a **full-time postion**

As a member of our Food and Beverage team, you will always provide the highest quality of customer service, while working for Sodexo. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position.

**Accountabilities/Responsibilities ( includes but is not limited to)**:

- Serves as a lead supervisory position in guiding and assisting in the training of less experienced Starbucks team members.
- Assist with preparing and serving all menu items according to Starbucks Standards and operating procedures.
- Comfortable rectifying customer complaints, problem solving and decision making in the absence of a manager.
- Comfortable assisting staff with problems in a professional and courteous manner.
- Will have oversight of staff and assignment of tasks.
- Direct and assign duties to staff on an as need basis including assigning opening, closing and side duties
- Ensuring that all stations are clean, well stocked and maintained.
- Maintains cleanliness throughout shift.
- Completes periodic inventory and orders supplies as needed
- Ensure correct ordering procedures
- Follows all breakage and spillage procedures.
- Completes Audits of all F&B areas.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Maintain complete knowledge of equipment use and ensuring constant maintenance and upkeep of items.
- .Completes the end of day reporting

**Qualifications** What you need for this role**:

- Minimum 2-year supervisory experience in a fast food quick serve industry
- Must have knowledge on how to operate and program a point of sales (POS) preferably Micros.
- Experience directing staff in a courteous and professional manner
- Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent data.
- Must be legally eligible to work in Canada.
- Embodies our value behaviors: Service Spirit, Team Spirit, and the Spirit of Progress
- Food Safe Level 1 and WHIMIS certification up to date an asset

**SKILLS**

Value Behaviors:

- Serving Clients and Customers
- Integrity
- Flexibility
- Analysis and Decision Making
- Quality Assurance and Safety
- Diversity Awareness
- Drive and Dependability
- Interpersonal Relations
- Communication

**Additional Information**
Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class.

**_ Thank you for your interest in Sodexo._**

**Follow us on social media to see first-hand what we are all about**

LinkedIn: Sodexo Canada Careers

Facebook: Sodexo CA Jobs

SodexoSJB

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