Client Experience Lead

2 months ago

Toronto, Canada Foundation Physiotherapy & Wellness Full time

**Introduction**

**Company**

Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in downtown Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and of course, having an exceptional team environment

**Position Overview**

**Responsibilities include**:

- High quality interactions with clients
- Delivering client services such as inquiries, bookings, payments
- Payment reconciliation
- Maintaining and managing accounts receivables
- Managing, training, and overseeing the client experience team
- Direct support to the clinic director with reporting and billing
- Administrative tasks as assigned
- Understanding and selling related health care services and products
- Developing and delivering company promotions and onsite marketing events
- Smiling, laughing and having a good time

**Skill Requirements**:

- Leadership
- Multitasking
- Detail and process oriented
- Creative and energetic
- Ability to grow professionally in a fast paced health care environment
- Telephone AND in-person communication skills
- Morning and evening hours should be available

**Salary**: $40,000.00 per year

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