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Bilingual Customer Service Representative
1 month ago
**Description**:
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
**Important information**:
- Schedule: Full-time, permanent employment with a predictable and stable schedule
- 100% remote
- Salary: 18.20$/h
- 8% Shift Premium for shifts that include both Saturdays and Sundays.
- Remote office internet connection with a minimum download speed of 20Mbps, and a minimum upload speed of 10Mbps is required. The connection must be via Ethernet cable directly to the modem (no Wi-Fi).
**What you will be contributing to the team**:
- Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
- Maintain detailed and current knowledge of the company's/assigned client's products and services.
- Analyze customer service needs for communication to service and technical departments, when applicable.
**Who you are**:
- Contact center, or banking/financial services experience is preferred, but not required. We offer comprehensive training to build on your current skills to help you excel in this role.
- Bilingual in English and French.
- Must be eligible to work full time in Canada.
- Available to work on a rotational basis, 8AM to 11PM, 365
- People and Customer Oriented: You are not only great at talking on the phone, but you are friendly, personable, and a natural-born problem solver
- A Team Player: You’re ready to join a tight-knit team that works closely with one another to meet and exceed the expectations of our customers
- Organized: You can calmly and positively handle conversations with real people, all while multitasking efficiently
- Education: You have a minimum of a High School Diploma (or equivalent) or higher
- Ready for a New Challenge: No relevant experience is required for the role, we offer comprehensive training to build on your current skills to help you excel in this role.
**Who we are**:
Every day, the people of TSYS (A Global Payments’ Company) improve lives and businesses around the globe through our payment processing capabilities and Customer Service. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, prepaid, and merchant services. We are People-Centered Payments®, and our team has the unique opportunity to help create a world in which payments make people’s lives easier and better. This is both a tremendous honour and important responsibility for those who accept the challenge.
If you are looking to make a valuable difference for people everywhere - and for yourself - TSYS may be the right place for you
**How we care about our people**:
- Real opportunities to grow professionally
- Collaborative, friendly work environment
- Benefits after 30 days
- Health insurance
- Short-Term and Long-Term disability coverage
- Life insurance plans
- Retirement savings programs
- Employee stock purchase program
- Employee assistance program
- Volunteering opportunities
We sincerely thank all applicants for their interest. We will only contact those selected for an interview.
**#LI-Remote
