Supervisor, Product Quality Experience

7 months ago

Scarborough, Canada Canada Goose Inc. Full time

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

**Job Description**:
**What You'll Do**:

- Oversee the Product Quality Experience team and drive the initiative in finding new and creative repair solutions to ensure repairs are efficient and effective in order for Repair Operations to be able to execute and maintain the agreed upon service levels
- Monitor industry standards and implement best practices and look for innovative ways to drive repairs forward
- Support in recruitment, selecting, onboarding, and training new team members
- Conduct performance reviews and drive the professional development of the Product Quality Experience team
- Attend Proto meetings to review new styles in the development pipeline to mitigate risk and provide feedback to cross-functional partners
- Support in conducting time studies and lead the cost analysis of new repairs
- Maintain appropriate training tools (SOPs, repair recordings and documentations) and ensure they are updated on a regular basis for global alignment
- Working closely with the Operations and Returns teams, leverage data to identify, articulate trends and opportunities of Canada Goose products back to the business through quarterly reporting
- Lead and/or support cross-functional projects
- Conduct case audits and calibrations for journey improvement, working closely with the Warranty Operations and Customer Experience teams

**About You**:

- Degree in Fashion/Textile manufacturing required
- 2 - 4 years’ experience in Manufacturing/Quality Assurance field
- 1 - 2 years in similar management role
- Familiarity with pattern making, cutting, sewing and garment construction
- Must be familiar with manufacturing techniques and knowledge of apparel manufacturing
- Must be familiar with equipment used in the apparel industry
- Must be familiar with têxtile and apparel testing methods
- Proficiency in MS Office
- Excellent written and verbal skills
- Experience in a manufacturing and/or garment industry
- Strong knowledge of garment construction and patternmaking
- Demonstrated analytical skills and attention to detail
- Strong organizational skills and ability to multi-task in a fast-paced environment
- Excellent problem solving, interpersonal and communications skills
- Creative thinker who continuously looks for opportunities to innovate
- Goal-oriented and self-motivated individual
- Proficient in Salesforce

Additional Information

**What’s in it For You?**
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of _CG Gives_. Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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