Manager, IT Operations

5 days ago

Toronto, Canada Miller Thomson LLP Full time

As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.

When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. While teamwork and collaboration are hallmarks of our culture, we accept and encourage individuality. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed.

We are seeking a **Manager, IT Operations** to join our team.

**Keys Responsibilities**:

- Infrastructure Support and Maintenance_
- Supporting the Director, Enterprise Solutions in the planning and coordination of the infrastructure portfolio life cycle. The infrastructure portfolio life cycle entails the planning, prioritization, development, maintenance (including break-fix), refreshes, and end-of-life decommissioning of the infrastructure portfolio, which includes data centers, servers, end-user computing devices, storage, telecommunication/networking and security;
- Developing, facilitating and maintaining key operation standards, infrastructure technology standards, and infrastructure roadmaps, build and run documentation and knowledge transfer;
- Supporting the Director, Enterprise Solutions and team to ensure infrastructures are designed/configured to meet business requirements; tested in accordance with the testing methodology; performed in accordance with operating requirements; deployed to meet service/operating requirements; maintained & operated in compliance to IT policies and procedures (including security policy).
- Risk Assessment And Quality Assurance_
- Providing advice and recommendations to the Director, Enterprise Solutions on emerging infrastructure technologies and opportunities to improve performance/capacity of infrastructure and operations. Management of risk profiles pertaining to infrastructure technologies and operations; and providing recommendations to mitigate risks;
- Assisting the Director, Enterprise Solutions to ensure timely delivery of work programs and conduct quality assurance/reviews of work program deliverables of the Infrastructure team & vendors.
- Service_
- Providing expert advice and engaging in the resolution of complex infrastructure and operational issues in collaboration with stakeholders in IT, business practice groups, and vendors;
- Ensuring the Infrastructure team adheres to standard IT and ITIL (Information Technology Infrastructure Library) practices, which include incident management, problem management, release management, change management, availability management, capacity management, etc.
- Special Projects_
- Other duties as required. (This establishes the premise that the job’s essential duties are not all-inclusive, and other functions may be added dependent on the situation)

**What you'll bring**:

- University degree or equivalent in Information Technology;
- Minimum of five years of information technology experience, three years of which in a senior or lead infrastructure and/or operations role;
- Possess a broad range of infrastructure and operation knowledge (server operations, monitoring, troubleshooting, user account management, security & access controls, messaging, file & print operations, database administration, storage operation, backup & recovery, data centre operations, etc.) and systems development life cycle experience in multiple technological platforms;
- Experience and ability in exercising a lead role in the conceptualization, design, and implementation of infrastructure technology initiatives;
- Possess practical ITIL experience; certification, an asset;
- PMP certification, an asset;
- Experience and ability in exercising a senior role in the analysis of business requirements, process and policy development/enforcement with a vision and strategy for continual improvement;
- Directory Services (e.g. Microsoft AD, GPO, LDAP);
- Cisco Intra/Internetworking;
- Network Services (e.g. QoS, 802.1x, DNS, DHCP, SNMP, SMTP);
- Network Security (e.g. Dell, Cisco ASA, ACS, SSL VPN, 2FA);
- Network and Enterprise Storage;
- Communications Network (e.g. VoIP, Jabber, Conferencing);
- Wireless Infrastructure;
- Virtualization;
- RDBMS (e.g. MS SQL Server);
- Internet Security Services (Web Gateway and Application layer firewalls);
- Messaging Services (MS Exchange 2010/2013, Archiving, Gateway Security);
- WAN Optimization;
- Anti-malware Solutions (Client and server);
- Backup and Replication.

**What we offer**:
We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits, and perks are competitive within the market as well as a work-life balance. We offer:

- A comprehensive Benefits package that includes Health, Dental and Vision Care, Employ

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