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Express Lane Technician

4 months ago

Dartmouth, Canada AutoCanada Inc. Full time

**Express Lane Technician**

**Dartmouth Chrysler Dodge Jeep Ram**

**Dartmouth, NS**

**Dartmouth Chrysler Dodge Jeep Ram is an AutoCanada Dealership**. We are looking for those who are passionate about delivering an exceptional customer experience to join our growing team You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. Your love of the automotive industry, cars in general and dealing with the public coupled with your commitment to delivering the highest level of customer service, while overcoming day to day obstacles will ensure your ultimate success as an
- **Express Lane Technician.**

**What We Offer**
- Competitive wages
- Ongoing training
- Clean working environment
- Fast paced, busy Service Department
- Up to date equipment
- Health and dental plan

**Your Key Responsibilities**
- Own providing exceptional customer service to our valued clients by exceeding their needs and expectations.
- Meet and greet customers arriving for Express lane.
- Provide the clients with regular information and updates regarding the service being completed.
- Work with the parts department to determine parts availability.
- Advise clients about warranty protections and potential cost savings.
- Review the repair order and service performed with the client after the service has been completed.

**Your Capabilities and Credentials**
- High School Diploma.
- Minimum of 2 years of experience in a customer service or sales capacity, preferably related to the automotive industry.
- Mechanical inclination and a working knowledge of “how cars work”.
- Ability to be professional and deliver exceptional service to clients.
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
- Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.
- Strong organizational and time management skills.
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
- Detail oriented, self-motivated and resourceful.
- Knowledge of CDK computer operating system or similar systems would be considered an asset.
- Must have a safe driving history.

We thank all applicants for their interest; however only those selected for an interview will be contacted.