Customer Service Coordinator

2 weeks ago

Ottawa, Canada Daikin Comfort Technologies Full time

Overview:
**Customer Service Coordinator**

**The Opportunity**

Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Customer Service Coordinator position for our Sales Operations group located at our Ottawa branch.

**In Addition** - Provide leadership, training and guidance among the CSRs and clerks at the branch in order to provide exceptional customer service and safe work practices. This includes working closely with the Branch Manager to ensure the branch store meets new business plans, processes are followed including sales, warranties, shipping, and housekeeping.

**Why work with us?**

**>** Benefits are effective on day one for all full-time direct hires

**>** Training programs are available to help guide team members and develop new skills

**>** Growth Opportunities - there is immense opportunities to grow your career

**>** You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

**Responsibilities**:
May include;
- Team lead for Customer Services Representatives by assisting the Branch Manager with training, reporting.
- Work with the BM to ensure delegated work flow to CSR’s is achieved.
- Provide feedback to Customer Service employees on performance under direction with the BM.
- Provide motivation to staff on giving excellent customer service to our customers.
- Coach & train employees when needed.
- Participates and/or leads improvement efforts.
- Captures & compiles data relating to department.

Qualifications:
Nature & Scope:

- May provide direction amongst Customer Service Representatives
- Ensure all employees are following work processes/procedures and take the required training
- Assist Branch Manager with branch operations and other duties as assigned
- Support sales teams and inside account representatives as well as all branches if needed
- Other duties as assigned

Knowledge & Skills:

- Experience with performance metrics, process improvement, and policy enforcement
- Ability to handle changing priorities and use good judgment in stressful situations
- Conflict resolution
- Productive Relationship Managemen
- Experience with training methods
- Excellent verbal and written communication skills.
- Working knowledge of Microsoft Office suite.

**Experience**:

- Must have 5 plus years of supplying superior customer service experience
- CSR supervisory experience a plus

**Education**:

- High School diploma or GED equivalent minimum. College preferred.

Physical Requirements/Work Environment:

- Must be able to perform essential responsibilities with or without reasonable accommodations
- Includes standing, walking, working at desk and at store customer counter

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
- The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities._

Postal Code: K1V0A3

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